itxve-subscriptions | Stripe Developers | Page 1

steel pewter Aug 5, 2022, 5:57 AM

#

hello! how can i help?

distant flume Aug 5, 2022, 6:01 AM

#

I'm unsubscribing a free 7-day product. When I cancel it, I immediately end the trial and find that I didn't unsubscribe successfully

steel pewter Aug 5, 2022, 6:03 AM

#

Can you share your account id and the subscription id so that I can take a closer look? You can find your account id by logging in to https://dashboard.stripe.com/settings/account. It'll be in the upper right hand corner and looks like acct_123

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

distant flume Aug 5, 2022, 6:04 AM

#

subscriptionid：sub_1LTHK3FL5ptMdjsj4TYJ5nS1

steel pewter Aug 5, 2022, 6:05 AM

#

can you share the stripe account id also?

distant flume Aug 5, 2022, 6:07 AM

#

customer：cus_MBecPOvvcbVyTY

steel pewter Aug 5, 2022, 6:12 AM

#

for context, you chose to cancel_at_period_end - which cancels the subscription at the end of the current billing period (that is, for the duration of time the customer has already paid for)

#

see req_T4ULyAxjwSf3I8 in your Stripe Dashboard

#

if you want to cancel the subscription immediately, you can use https://stripe.com/docs/api/subscriptions/cancel

you may want to take a look at https://stripe.com/docs/billing/subscriptions/cancel

#itxve-subscriptions