#khalid iqbal - PaymentIntent
mighty hill
Hi, how may we help here?
@mild solstice - could you ask in this thread please?
yes please i need to confirm that some payment in my account showing not complete what does it mean
2 payment showing its succeded
and 2 paymnet is in complete
Copying the questions here
There could be a number of reasons, are you able to share the request id here? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
mild solstice
i dont under stand
mighty hill
To see exactly why the payment is in incomplete state, I'd need to look at that specific paymentIntent. Can you share the pi_ xxxx id with me for the incomplete payment?
mild solstice
where did i get this id
mighty hill
You can find this in your Dashboard
mild solstice
can u check my payment method working smoothly
mighty hill
Can you share one request id with me? Please follow these steps to get them https://support.stripe.com/questions/finding-the-id-for-an-api-request
mighty hill
That works
the payment intent id would look something like pi_xxxx
That is what I need from that end point
mighty hill
Yes
I was able to confirm that things are working as expected here. On this payment intent, https://dashboard.stripe.com/payments/pi_3LTAEgAAMnwmuIwO0a8TFfrY you can see in the Timeline of the reason as to why the payment is in 'incomplete' status.
To summarize, a 3DS, https://stripe.com/en-fr/guides/3d-secure-2 failed so the user will need another payment method to make a payment.
mild solstice
ok i thought might be it happening due to my issue
mighty hill
It does not appear that way