#artdomg-dispute-dashboard

1 messages · Page 1 of 1 (latest)

haughty urchin
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Hi 👋 I'm not sure we're going to be able to answer that question. It seems like that would depend on what information your business processes require to collect/display to meet your needs and ensure you adhere to any related regulations.

unkempt flicker
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Is any information stored outside of the evidence object relevant for banks to make a decision on disputes?

haughty urchin
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Sincere apologies for the delay.

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I'm not sure what banks look at when reviewing disputes, I think that is a topic that our Support team would be more knowledgable on.
https://support.stripe.com/?contact=true

What fields are you seeing in the dashboard that aren't on the Dispute object?
https://stripe.com/docs/api/disputes/object

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

Stripe API reference – The dispute object – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

unkempt flicker
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The fields that I've noticed so far are:

  • The text area inputs when selecting "Other" fields under step 1 of evidence submitting
  • On step 2 (when selecting Other on step 1), none of the fields under "Credit or voucher" section (credit or voucher amount, currency, reference number, offer date, expiration date, credit or voucher description).
astral pasture
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Hi, I'm stepping in here and catching up.