#ColesCountourCollections

1 messages · Page 1 of 1 (latest)

ancient mason
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Hello, looking in to this. Can you delete that image and send me the invoice's ID?

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This server is public so the number can be exposed here too

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There we go I got it. Send me the ID when you can and I can look in to how that is being passed in

unique sparrow
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Ok will do

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Where is the ID located

ancient mason
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Are you on a page for it in your dashboard? Or do you know how to find the customer in your dashboard?

unique sparrow
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Let me check my dashboard

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Here u go in_1LSkIkEdRDGvxld6nJMLhR02

ancient mason
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Thank you, apologies for the delay, I was busy in other threads but can look in to these in a moment.

unique sparrow
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Ok. Thank you. Patiently will wait. bc full account details are on my invoice and it's alarming

kind badge
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👋 taking over, sorry for the delay

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This Invoice is marked to be payable via bank transfers.

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For a bank transfer to happen, your customer needs to know where to send funds. So the Invoice displays bank account details which is entirely expected

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We created a special bank account for your account specific to that customer so that when they transfer money to you, it gets associated with them automatically

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So there's no security issue, and there's nothing they can do that is bad with it other than send money into it to pay their invoice

unique sparrow
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Does this happen to all my customers??

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I got a new sale a second ago. I wonder what is displaying on their invoice. The test page when I updated my branded section did not show any back account numbers. I appreciate the added information. I'm seeking a correction that is consistent for every new/returning customer

kind badge
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Does this happen to all my customers??
Assuming you enable ACH Credit Transfer then yes
I wonder what is displaying on their invoice.
You can easily look it up in the Dashboard

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in Test mode it's there too, you'd just see fake Stripe values

unique sparrow
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src_1LSoYhEdRDGvxld6MLAoV9hO

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That's a new invoice

kind badge
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please don't share those here, they have sensitive/private info

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but at the bottom, that's the bank account information

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each customer would see a different one

unique sparrow
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OK sorry. It's not my bank account nor my customer.

kind badge
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correct, it's a bank account we create for you

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that's what I explained before

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Does that make sense?

unique sparrow
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Yes

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I disabled the ACH feature.

20220803_175038.jpg
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I typically don't create manual invoices. in this case I did!! My customers order directly from my website. I believe the matter is resolved and I learned some valuable information from you!