#Leandro Rondon-3DS issue

1 messages · Page 1 of 1 (latest)

peak crater
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👋 happy to help

rain granite
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Thanks for the quick response. The request that created the payment intent is req_CumPqxghWSSGNH. I could also share the PI ID, wonder if it's safe to share it here?

peak crater
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yes it safe to share your PIs or request ids

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without your secret keys no one would be able to access your data

rain granite
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Great. pi_3LSLHkL6R0cPTOVW1W9PnMlp

peak crater
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where did you see that message?

rain granite
peak crater
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ok thanks I will try to investigate a bit more

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just for info this PI requires_capture

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so no payment has been attempted

rain granite
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I am aware of that, thanks for mentioning.

It seems that for all PIs in this state the user wasn't redirected back so we didn't proceed with the capture.

I'm trying to replicate this behaviour on our test env so we can handle it properly.

peak crater
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have you reported this to our support team?

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just to know whether there's already an ongoing investigation

rain granite
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No, I didn't. Just wanted replicate and investigate it on our side first

peak crater
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ok please give me a moment

rain granite
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Hi, any updated on this? Is it better to open a support ticket for this case?

jade warren
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Apologies tarzan had to step away and it looks like this question got missed in the handoff. I am catching up on this and can help in a minute

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Though if you have to leave soon you can write in to support and I can grab the ticket and get back to you there

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Apologies for the very long delay here

rain granite
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Thanks for getting back. I'll still be around for a couple of hours 🙂

jade warren
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Sounds good. Thank you for your patience. We are actually close to when I have to step out but I'll pass on anything I can find to my colleague who is taking over and will let them know you've been waiting so we can prioritize your question

brazen bone
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👋 Stepping in here

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I'm trying to replicate this behaviour on our test env so we can handle it properly.
I don't think there's a way to replicate this behavior unfortunately. Most likely there was an issue with the issuers 3DS flow and the redirect might've failed.

Are you using confirmPayment method to handle confirmation?

rain granite
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I was just hoping you have a different test card that results in that state 😄

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We are using Spreedly as gateway, so I'm not sure how they handle confirmation. We did get the webhook event after the PI was authorised. I think we need to handle it better then

brazen bone
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Ah I see. Unfortunately we don't have a test card for this 😦

rain granite
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I'll also contact Spreedly support because the transaction is still pending on their side, even though we added webhook and they got the payment_intent.amount_captured_updated event

brazen bone
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yeah it'd be best to start there as they might be doing things somewhat differently 👍

rain granite
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All right. Thank you 🙂

brazen bone
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NP! 🙂 Appreciate your patience