#andrew-Webhook

1 messages · Page 1 of 1 (latest)

tall saffron
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Hi there, you can't delete events from the logs.

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Maybe you share with me a bit more about the problem so that I can help you with a solution?

gaunt girder
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Thanks Jack

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The issue is that it impacts all billing reporting so MRR, churn, LTV are all wrong

tall saffron
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Is it about invoices?

gaunt girder
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On the billing dashboard there are metrics related to churn, ltv, etc

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We are a SaaS business

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and when we tested we had a few different accounts create and pay for subscriptions

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then we cancelled and refunded them

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this dashboard now is all wrong as it includes our testing

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We can do the calculations ourselves or use a 3rd party service but would much prefer to just use Stripe

tall saffron
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Can I suggest you to use the date filter to excludes the dates when you performed the tests?

gaunt girder
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It doesn't help as there are other calculations that use them irrespective of the date filter

tall saffron
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I see. Sorry I can't really help this. Maybe you can write in to Stripe support https://support.stripe.com/contact and see if they can help you with reporting.

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gaunt girder
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thanks mate