xfechx-help | Stripe Developers | Page 1

glacial cypress Jul 29, 2022, 6:44 AM

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👋 How can I help?

floral bronze Jul 29, 2022, 6:44 AM

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Hi River

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I am seeing many pending payments from connect direct transfers, I find it unusual

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Can you help me see why is this?

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Here is one

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py_1LQdmjHlZBj3A1TOZHJ0hmbB

glacial cypress Jul 29, 2022, 7:03 AM

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Looking into it now

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Thanks for sharing the sample. It looks like an issue on our end. Can I suggest you writing to Support https://support.stripe.com/contact/email and include the sample ID and issue you're facing, so that we can follow up on the matter?

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Let me know once you write in, so that I can escalate to relevant team

floral bronze Jul 29, 2022, 8:12 AM

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Really?

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Why is it an issue in your end?

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Which Sample ID?

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The one I sent you?

glacial cypress Jul 29, 2022, 8:15 AM

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There's an display issue in the dashboard at the moment

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Yes, you can share py_1LQdmjHlZBj3A1TOZHJ0hmbB in the email

floral bronze Jul 29, 2022, 8:18 AM

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Ok - I have done ir

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Can you follow up?

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I am also having the same exact problem on a different account.

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On "Asevatu Apps Australia"

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py_1LQOBcChCzTFj30FC9BZ7sci

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Will those accounts be receiving those payments?

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Or there is risk of them getting lost?

narrow nest Jul 29, 2022, 8:27 AM

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Hi! I'm taking over this thread.

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Give me a few minutes to look into this.

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Yes it looks like it's the same internal issue.

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Our engineers are actively working on the issue and will let you know once we have more information.

floral bronze Jul 29, 2022, 8:44 AM

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Ok

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But it has nothing to do with my particular accounts, right?

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Or code

narrow nest Jul 29, 2022, 8:46 AM

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Correct, this is an issue on Stripe's end. We will get back to you by email with more information soon.

#xfechx-help