NewtReyes - Refund in Payout | Stripe Developers | Page 1

slim moat Jul 28, 2022, 5:18 PM

#

HI 👋

slender obsidian Jul 28, 2022, 5:18 PM

#

Hi, @slim moat

slim moat Jul 28, 2022, 5:19 PM

#

Okay so the approach I would recommend would be to list the Balance transactions by Payout.
https://stripe.com/docs/api/balance_transactions/list

slender obsidian Jul 28, 2022, 5:20 PM

#

ok

#

I will need to scan all the payouts since the refund was created, correct?

slim moat Jul 28, 2022, 5:20 PM

#

And examine the balance transaction records for which transactions they are related to

#

If you are starting from the Refund then you can find the balance transaction record iteself

#

txn_3LBiykDfcmTYbu9Y3oSyIwg9 in this case

#

But then yes you would need to still look through the payouts to determine which one included that transaction

slender obsidian Jul 28, 2022, 5:28 PM

#

@slim moat So, I have scanned all the balance transactions for all the payouts since this refund was issued and none of them seem to include it.

#

Since the refund was issued on June 17th from what I can see, can you think of any reason why it hasn't been included in any payouts yet?

#

Some of the payouts have been greater than the refund's amount.

#

Am I missing something silly?

slim moat Jul 28, 2022, 5:32 PM

#

Well payouts are just regularly scheduled and include all credits/debits that have occurred prior to the payout.

slender obsidian Jul 28, 2022, 5:33 PM

#

That's my understanding too

#

Correct me if wrong, but this refund should be a debit that should be included in one of the payouts that we receive, correct?

slim moat Jul 28, 2022, 5:37 PM

#

It should debit the account balance and reduce the amount of funds transferred ( since we are returning funds to the Customer)

slender obsidian Jul 28, 2022, 5:59 PM

#

So refunds are not part of what gets included in payouts?

#

I am seeing this

#

slim moat Jul 28, 2022, 5:59 PM

#

All balance transactions impact the amount in the Stripe balance

#

all those transactions are "inlcuded" in that they contributed to the amount being paid out

#

So what you are seeing is a summary of the balance transactions associated with that payout

slender obsidian Jul 28, 2022, 6:04 PM

#

Right

#

I was expecting to see that refund in there

slim moat Jul 28, 2022, 6:07 PM

#

But in your approach with the API you are not finding a Payout with the above balance transaction?

slender obsidian Jul 28, 2022, 6:07 PM

#

but I am not seeing it

#

But in your approach with the API you are not finding a Payout with the above balance transaction?
I am not

#

Can you somehow double check that on your side>?

#

I searched for it both using the API and through the summary of all the payouts created since the refund was issued.

#

I haven't been able to see it included.

slim moat Jul 28, 2022, 6:35 PM

#

I can see plenty of information about the conversation with the bank for the refund, but how it links to a payout is still murky. Looking...

slender obsidian Jul 28, 2022, 7:05 PM

#

Thank you

rain heart Jul 28, 2022, 7:49 PM

#

Hi 👋 apologies for the delay while I'm getting caught up. Would you mind briefly summarizing the context here?

languid hinge Jul 28, 2022, 7:50 PM

#

This looks like purely an account question

#

@slender obsidian sorry for the back and forth but you should work with our support team instead: https://support.stripe.com/contact

#NewtReyes - Refund in Payout