nickjw-connect-payouts | Stripe Developers | Page 1

coarse yarrow Jul 27, 2022, 9:26 PM

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hello

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nickjw-connect-payouts

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but it isn't reflected anywhere via the API or on their dashboard
requirements is available to you as a platform in the API. So that's wjhere you'd look

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But I won't really be able to help much since you seem to have some clear use-cases/examples and working with support is the right next step here

novel rock Jul 27, 2022, 9:28 PM

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requirements looks like "requirements" => { "errors" => [], "past_due" => [], "alternatives" => [], "currently_due" => [], "eventually_due" => [], "disabled_reason" => nil, "current_deadline" => nil, "pending_verification" => [] },

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is this a known issue with stripe where payouts can be 'paused' without it being reflected on their dashboard or api?

coarse yarrow Jul 27, 2022, 9:31 PM

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Not that I know of no

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Hence working with support if you have clear examples and they can help understand what's causing this

novel rock Jul 27, 2022, 9:39 PM

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Ok will do. Thanks.

coarse yarrow Jul 27, 2022, 9:41 PM

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My guess is that we have some weird edge-case that causes us to send emails to the owner but not reflect it in the API. But even if this is true, we should fix it!

novel rock Jul 27, 2022, 9:42 PM

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Yeah this is what support said months ago but we're still seeing this issue. Any advice on how to escalate the ticket so it gets fixed?

coarse yarrow Jul 27, 2022, 9:46 PM

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Mostly replying and asking to speak to an engineer, but it's unlikely we'll fix it soon but we should still be tracking/escalating it

novel rock Jul 27, 2022, 9:47 PM

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Ok sounds good. I'll continue to try and escalate these as we see them. Thanks for the info!

#nickjw-connect-payouts