#661mej - delete Express account

1 messages ยท Page 1 of 1 (latest)

plucky path
#

Hi ๐Ÿ‘‹

half matrix
#

hi

plucky path
half matrix
#

whenever i login to delete it through there it just sends me back to my stripe express account

#

where there is still no delete button i cant get to Stripe API though my stripe express account

plucky path
#

Only the account's creator can delete the account.

#

If you are the holder of the Express account it is up to the Platform to delete it

half matrix
#

thats so stupid

plucky path
#

If you need help with this you can reach out to our support staff who can help with this.
https://support.stripe.com/contact/email

#

The platform owns the account

half matrix
#

is there a way i can just delete my bank details from it without deleting my stripe account?

plucky path
#

You mean removing the external account?

half matrix
#

well when i click on where my bank details are in my stripe account it wont let me delete them without putting in new bank details

#

is there a work around for that

plucky path
#

I recommend you reach out to our support staff. They are better able to help with this.

half matrix
#

okay

plucky path
#

This discord channel is for developers integrating Stripe APIs so unfortunately I do not have the experience or access to help with this.

half matrix
#

okay im sorry, im just very frustrated

plucky path
#

I totally get that. I want to make sure you reach someone who can help

half matrix
#

when i made the account it said i was the owner, now to find out im not actually the owner/

#

i emailed support

plucky path
#

But you were onboarded through someone else, correct?

half matrix
#

yeah

plucky path
#

Yeah, so in that case they created the account.

half matrix
#

I was trying to tutor through TutorSpark and its been over a week and i have gotten nothing from it so i deleted my tutorspark account

#

but my stripe account is still active even though i deleted the account i got my stripe account through

plucky path
#

In that case it's TutorSpark that needs to include the deleting of your Stripe account as part of the process of deleting your account with them, if that makes sense. There may be a way around this but that is the kind of thing I don't know about but Support will.

half matrix
#

okay, they didnt, hopefully stripe support can just delete it for me then and contact TutorSpark about it because they didnt include it as a part of the process

#

on their end i just clicked a button and boom, account gone

#

i appreciate your help though