yandos666-requirements | Stripe Developers | Page 1

drifting flint Jul 27, 2022, 2:50 PM

#

👋 happy to help

#

could you please share the account id in question?

warm finch Jul 27, 2022, 2:50 PM

#

acct_1LNiXJ4TnRtcHvWf

#

evt_3LQBRu4TnRtcHvWf0QpSTHFS

grand rapids Jul 27, 2022, 2:57 PM

#

This usually means the account is disabled which can happen for many different reasons, usually because information is missing for that account

#

also you seem to be using Direct Charges with Express which you should never do, you should always be using Destination charges in the first place

#

Also looking at that account, it doesn't look like you asked the card_payments capability. They just have the transfers one

warm finch Jul 27, 2022, 3:01 PM

#

so whereabouts do you set what capabilites you want to request? when generating the aouath link?

grand rapids Jul 27, 2022, 3:02 PM

#

You really should never be using OAuth in the first place with Express. You should be creating the account upfront via the API to choose the right capabilities then

#

https://stripe.com/docs/connect/express-accounts covers this

#

you can also choose default capabilities for Express straight in your Dashboard settings here: https://dashboard.stripe.com/settings/connect/express

warm finch Jul 27, 2022, 3:06 PM

#

ok - whereabouts did you see that capabilites of the connected account - is this something we can see from our/their dashboard?

grand rapids Jul 27, 2022, 3:07 PM

#

yes if you look at that account in the Dashboard you can see the capabilities. As the platform you also have full API access and absolutely should be looking at capabilities and requirements on the Account: https://stripe.com/docs/api/accounts/object

warm finch Jul 27, 2022, 3:09 PM

#

awesome thanks - lastly why is direct charges with an express account so bad?

grand rapids Jul 27, 2022, 3:14 PM

#

Many many reasons: bad reporting, harder to handle refunds for your own support team, no Radar support, fees are different, etc.
Really you absolutely should move to Destination charges and also move away from OAuth

warm finch Jul 27, 2022, 3:30 PM

#

so for direct charges we should be going down the standard account route?

#

one of the reasons we dont want to use destination charges is due to the fact we dont want to be responsible for refunds or have the funds in our account for legal requirements

grand rapids Jul 27, 2022, 3:35 PM

#

you're responsible for refunds even with direct charges and for all negative balances/disputes if you use Express

#

you own those accounts and the liability that goes with them

#yandos666-requirements