hellokeys-api-error | Stripe Developers | Page 1

bold pine Jul 26, 2022, 10:34 AM

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Can you share the ID (req_xxx) of the failing API request? https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

rustic prawn Jul 26, 2022, 10:35 AM

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this ?

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I can't find the request

bold pine Jul 26, 2022, 10:40 AM

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You need to be cautious with that URL as the error is logging your live secret key!

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It looks like your code is erroring on this part: https://stripe.com/docs/connect/oauth-standard-accounts#token-request

Using OAuth with Standard accounts

Use the OAuth connection flow to allow a Standard user to connect to your platform.

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You need to provide some more details on your integration, code particularly

rustic prawn Jul 26, 2022, 10:42 AM

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my code has been checked by a developer from stripe...

zooms us for 2 hours

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look my code

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https://pastebin.com/5UEXwd3v

Pastebin

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

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i have delete SK

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i'ts the reponse file

bold pine Jul 26, 2022, 10:44 AM

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This is the code block that's erroring:

try {
 
  $code = $_GET['code'];
 
 
 
  $response = \Stripe\OAuth::token([
 
    'grant_type' => 'authorization_code',
 
    'code'  =>  $code,
 
  ]);
 
 
 
  $connected_account_id = $response->stripe_user_id;
 
 
 
  header("Location: https://mailhellokeys.fr/connect/response.php");
 
} catch (Exception $e) {
 
  echo 'Failed while claiming code';
 
  var_dump($e);
 
}

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The error message is indicative of a communication issue with our API. Can you ping api.stripe.com from your server?

rustic prawn Jul 26, 2022, 10:46 AM

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how to do ?

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[leth6336@texas ~]$ ping api.stripe.com
PING api.stripe.com (34.241.202.139) 56(84) bytes of data.
^C
--- api.stripe.com ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3002ms

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i have try this on terminal from server

bold pine Jul 26, 2022, 10:49 AM

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Seems like there's something blocking your requests. Firewall maybe? Try adding the IPs to your allow list: https://stripe.com/docs/ips#ip-addresses

Domains and IP Addresses

Ensure your integration is always communicating with Stripe.

rustic prawn Jul 26, 2022, 10:57 AM

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my host told me that the error could come from this file: ca-certificates.crt

bold pine Jul 26, 2022, 10:57 AM

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Yeah, maybe. I guess that's your server SSL cert/config

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We require API requests to be sent over SSL: https://stripe.com/docs/security/guide#tls

Integration security guide

Ensure PCI compliance and secure communications between your customer and your server.

rustic prawn Jul 26, 2022, 10:59 AM

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i have letst encrpt ssl on my domain

bold pine Jul 26, 2022, 11:01 AM

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Did you try adding those IPs to the server firewall allow list?

rustic prawn Jul 26, 2022, 11:01 AM

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i search how make

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on my cpanel

bold pine Jul 26, 2022, 11:01 AM

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Something is blocking your server from communicating with our API

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I'm not sure, sorry!

rustic prawn Jul 26, 2022, 11:08 AM

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[leth6336@texas ~]$ ping api.stripe.com
PING api.stripe.com (34.240.123.193) 56(84) bytes of data.
From texas.o2switch.net (109.234.162.83) icmp_seq=1 Destination Port Unreachable
ping: sendmsg: Opération non permise
From texas.o2switch.net (109.234.162.83) icmp_seq=2 Destination Port Unreachable
ping: sendmsg: Opération non permise
From texas.o2switch.net (109.234.162.83) icmp_seq=3 Des

bold pine Jul 26, 2022, 11:09 AM

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You should run this script on your server: https://github.com/stripe/stripe-reachability

GitHub

GitHub - stripe/stripe-reachability: A bash script to test access t...

A bash script to test access to the Stripe API - GitHub - stripe/stripe-reachability: A bash script to test access to the Stripe API

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But yeah, something is blocking access (I suspect the firewall). You need to remedy that

rustic prawn Jul 26, 2022, 11:14 AM

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i have add this ip to the list

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13.112.224.240
13.115.13.148
13.210.129.177
13.210.176.167
13.228.126.182
13.228.224.121
13.230.11.13
13.230.90.110
13.55.153.188
13.55.5.15
13.56.126.253
13.56.173.200
13.56.173.232
13.57.108.134
13.57.155.157
13.57.156.206
13.57.157.116
13.57.90.254
13.57.98.27
18.194.147.12
18.195.120.229
18.195.125.165
34.200.27.109
34.200.47.89
34.202.153.183
34.204.109.15
34.213.149.138
34.214.229.69
34.223.201.215
34.237.201.68
34.237.253.141
34.238.187.115
34.239.14.72
34.240.123.193
34.241.202.139
34.241.54.72
34.241.59.225
34.250.29.31
34.250.89.120
35.156.131.6
35.156.194.238
35.157.227.67
35.158.254.198
35.163.82.19
35.164.105.206
35.164.124.216
50.16.2.231
50.18.212.157
50.18.212.223
50.18.219.232
52.1.23.197
52.196.53.105
52.196.95.231
52.204.6.233
52.205.132.193
52.211.198.11
52.212.99.37
52.213.35.125
52.22.83.139
52.220.44.249
52.25.214.31
52.26.11.205
52.26.132.102
52.26.14.11
52.36.167.221
52.53.133.6
52.54.150.82
52.57.221.37
52.59.173.230
52.62.14.35
52.62.203.73
52.63.106.9
52.63.119.77
52.65.161.237
52.73.161.98
52.74.114.251
52.74.98.83
52.76.14.176
52.76.156.251
52.76.174.156
52.77.80.43
52.8.19.58
52.8.8.189
54.149.153.72
54.152.36.104
54.183.95.195
54.187.182.230
54.187.199.38
54.187.208.163
54.238.140.239
54.65.115.204
54.65.97.98
54.67.48.128
54.67.52.245
54.68.165.206
54.68.183.151
107.23.48.182
107.23.48.232

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i have try your script : https://pastebin.com/KWeTLKeb

Pastebin

========================================Checking os...OK: os check=...

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

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you can check

bold pine Jul 26, 2022, 11:30 AM

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Ok, so maybe the API isn't the issue and the server certificates are

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Either way, it's something that you need to work through and debug on your end

rustic prawn Jul 26, 2022, 11:42 AM

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my host asks for more information, I have more than 18000€ blocked help me because it becomes urgent

solar obsidian Jul 26, 2022, 11:45 AM

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Hi! I'm taking over this thread.

#hellokeys-api-error