NinoContractKilla - Products | Stripe Developers | Page 1

clear vapor Jul 25, 2022, 9:27 PM

#

Hello! Can you give me the Subscription ID in question so I can take a look?

burnt kayak Jul 25, 2022, 9:33 PM

#

I'm completely lost. Please tell me where I can find that.

clear vapor Jul 25, 2022, 9:33 PM

#

Okay, let's back up. Can you tell me more about what you did and what you expected to happen?

burnt kayak Jul 25, 2022, 9:42 PM

#

I created a product and added the rercurring time; one was monthly, the other was quarterly. The three monthlies have not recurred.

#

I am afraid that none of the payments will recur.

#

Also, my subscriptions list is empty when I thought it would have all of the people who signed up.

clear vapor Jul 25, 2022, 9:46 PM

#

When people sign up are you creating Subscriptions for them in your code?

burnt kayak Jul 25, 2022, 9:47 PM

#

No. I did not know I was supposed to do that. I also dont know how.

#

I thought selecting recurring, and the time period for recurring would accomplish that.

clear vapor Jul 25, 2022, 9:47 PM

#

What is your sign up process like? Are you a developer?

#

Can you show me a screenshot of where you selected recurring and the time period?

burnt kayak Jul 25, 2022, 9:48 PM

#

No, I am not a developer. My customers just go to the website and select their product.

#

I greated it under "Products"

#

created*

clear vapor Jul 25, 2022, 9:50 PM

#

Under Products in the Dashboard? That's where you go to define your Product catalog and how much those Products cost. The next step after creating a Product with a recurring Price would be to create a Subscription that represents someone's subscription to that Product at that Price.

burnt kayak Jul 25, 2022, 9:52 PM

#

OKay. Is it then possible to set up the other one for recurring before their period runs out?

#

other ones*

clear vapor Jul 25, 2022, 9:53 PM

#

I'm not really sure what your current situation is, to be honest. Can you tell me more about the sign up process? What exactly did you set up, and what exactly do people do to sign up?

burnt kayak Jul 25, 2022, 9:54 PM

#

To sign up, the customer visits my website, selects their product (either a monthly or quarterly subscription) and checks out.

clear vapor Jul 25, 2022, 9:55 PM

#

Did you build your website?

#

What exactly does "checks out" mean?

#

Do they provide payment information on your site? Do they go to Stripe Checkout to pay? Something else?

burnt kayak Jul 25, 2022, 9:56 PM

#

They checkout through stripe

clear vapor Jul 25, 2022, 9:57 PM

#

I would very much like to help you, but I'm going to need many more details. How did you add the ability for them to check out through Stripe to your web page?

burnt kayak Jul 25, 2022, 9:57 PM

#

I created payment links.

clear vapor Jul 25, 2022, 9:57 PM

#

Okay, that helps!

#

So if you go to this page in the Dashboard do you see the Payment Link you created? https://dashboard.stripe.com/payment-links

burnt kayak Jul 25, 2022, 10:00 PM

#

Yes, I see the links.

clear vapor Jul 25, 2022, 10:00 PM

#

Okay, can you click on one of those links and then give me the plink_ ID from the URL in your browser?

burnt kayak Jul 25, 2022, 10:02 PM

#

https://dashboard.stripe.com/events/evt_1LPZ5TBnoL8QIqCGMCauIgqK

clear vapor Jul 25, 2022, 10:02 PM

#

Okay, let me have a look at that, hang on...

burnt kayak Jul 25, 2022, 10:02 PM

#

thank you

clear vapor Jul 25, 2022, 10:05 PM

#

Those Payment Links look like they're set up correctly. Are you sure they've been used? As in someone has visited one and went all the way through the payment process?

burnt kayak Jul 25, 2022, 10:07 PM

#

Yes, I've received 9 payments through my links. None of the monthly ones have recurred. I will send you the link for the monthly subscription. Maybe i messed that one up.

clear vapor Jul 25, 2022, 10:07 PM

#

Do you see the 9 payments on this page? https://dashboard.stripe.com/payments?status[0]=successful

burnt kayak Jul 25, 2022, 10:08 PM

#

https://dashboard.stripe.com/events/evt_1LPZ5TBnoL8QIqCGMCauIgqK

I see 10 successful payments

clear vapor Jul 25, 2022, 10:10 PM

#

On that list of payments, can you click on one of them and give me the pi_... ID shown in the top right? You can click on the ID to copy it.

burnt kayak Jul 25, 2022, 10:10 PM

#

okay

#

Where exactly would I find that?

clear vapor Jul 25, 2022, 10:11 PM

#

Go here: https://dashboard.stripe.com/payments?status[0]=successful

#

Click on one of the payments

#

The pi_... ID will be in the top right corner.

#

Right under the Test mode switch

burnt kayak Jul 25, 2022, 10:12 PM

#

pi_3LD5auBnoL8QIqCG3jSWbLYa

clear vapor Jul 25, 2022, 10:13 PM

#

Perfect!

#

So that is a one-time payment, not a Subscription payment. It was also not created from any of your Payment Links. The Payment Intent was created in this request: https://dashboard.stripe.com/logs/req_h6oxgUxhQGK3zC

burnt kayak Jul 25, 2022, 10:15 PM

#

How do i correct this?

clear vapor Jul 25, 2022, 10:16 PM

#

You need to replace whatever is creating these one-time payments with your Payment Links on your website.

burnt kayak Jul 25, 2022, 10:17 PM

#

HOw do I go about that?

clear vapor Jul 25, 2022, 10:17 PM

#

That depends on how you built your website. Did you build it or did someone else build it for you?

burnt kayak Jul 25, 2022, 10:18 PM

#

It was built from a go daddy template

clear vapor Jul 25, 2022, 10:18 PM

#

Did you build it or did someone else?

burnt kayak Jul 25, 2022, 10:20 PM

#

I did

clear vapor Jul 25, 2022, 10:21 PM

#

Okay, so you would need to find the part of the site that is currently accepting one-time payments and remove what's there, then replace it with links to the Payment Link URLs.

burnt kayak Jul 25, 2022, 10:21 PM

#

okay. Thank you

clear vapor Jul 25, 2022, 10:23 PM

#

For the existing people who have already paid, that's trickier. The best choice might be to have them go through the payment process again when their next payment is due (after you've fixed your website, of course).

burnt kayak Jul 25, 2022, 10:25 PM

#

okay. Thank you

#NinoContractKilla - Products