AmosPotter - m2 | Stripe Developers | Page 1

hard bough Jul 25, 2022, 7:54 PM

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Does the device function properly outside of this?

cosmic thunder Jul 25, 2022, 8:03 PM

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Brand new device.

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This happened after a firmware update was attempted by Blackbaud MobilePay Terminal. Other devices worked / update suscessfully.

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I also have a support discussion open with Blackbaud... was hoping that firmware manufacture would be more informative about recovery.

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when attempting to use device wirelessly far left and far right lights flash.

hard bough Jul 25, 2022, 8:14 PM

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Hm have you tried resetting the device with a paperclip?

cosmic thunder Jul 25, 2022, 8:18 PM

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yes

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held reset button for 10 seconds

hard bough Jul 25, 2022, 8:22 PM

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Gotcha. Well I recommend also reaching out to Stripe support. You may need to get a replacement, but they'll direct your properly: https://support.stripe.com/contact/email

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#AmosPotter - m2