#haileyyoon-Apple pay
shut jacinth
I'm looking into that
wary atlas
we have the domain registered from before (Jan), but apple pay is not working 😦
I'm not entirely sure why it stopped working.
Thank you for your help!
shut jacinth
I just saw that the file you have doesn't have the correct shasum then the one you should be downloading from Stripe
that might be the root cause of the issue
shut jacinth
yes please visit this page https://stripe.com/docs/stripe-js/elements/payment-request-button?html-or-react=html#verifying-your-domain-with-apple-pay
and download the correct file domain association file
shut jacinth
that's the correct one now
👍
if you still face the issue don't hesitate to come back
wary atlas
We stopped seeing the error in the screenshot but the apple pay is still not working
Payment is not going through
(I removed the private information such as card numbers and home address)
@shut jacinth , do you perhaps know what's causing this problem?
hollow phoenix
Hi 👋 my teammate needed to step away, I'm taking a look.
wary atlas
Hi @hollow phoenix 🙂
hollow phoenix
That screenshot appears to be from a mobile device, are you accessing a website from a mobile browser or is that an app?
wary atlas
it's through a mobile browser. Website link: https://www.natrllife.com/
hollow phoenix
I've confirmed I'm also able to see the Apple Pay button now, which is the part of the flow that the domain verification is used for. Can you confirm that your site has implemented the full logic shown here to process the payment?
https://stripe.com/docs/stripe-js/elements/payment-request-button?html-or-react=html#html-js-complete-payment
wary atlas
Yes, we're currently using "WooCommerce Stripe Gateway" plug-in for WordPress. Other stripe payments are working well, but apply pay is not working for some reason.
hollow phoenix
Oh, we don't know much about the integrations that WooCommerce offers, as they built and maintain that integration. Are you also integrating the Payment Request Button through them?
wary atlas
Yes
We've been using this with no problem before, but for some reason, the apple pay stopped working. I was hoping you'll be able to see what's causing the problem from Stripe's end.
hollow phoenix
Do you control the code for that button? I did a quick search of your site and did not find the confirmCardPayment shown in Step 5 from the above doc in your javascript.
wary atlas
No I don't this is built by the plug-in company.
hollow phoenix
Gotcha, you'll likely need to work with them then to get to the bottom of this.
wary atlas
Got it. Thank you for looking into this problem!
hollow phoenix
Any time!