SPhillips1337 - PaymentIntent | Stripe Developers | Page 1

pseudo locust Jul 22, 2022, 12:24 PM

#

Hi there! I'm pasting your question in this thread:

Anyone know why a client would start seeing "Incomplete" duplicate payments with "Succeeded" ones, from I can see from Googling I think it's to do with "Payment Intents" maybe? My client has also reported that they made a monthly payment which again has duplicate "Succeeded" and "Cancelled" entry as well?

stone forge Jul 22, 2022, 12:24 PM

#

ty

pseudo locust Jul 22, 2022, 12:24 PM

#

What do you mean by

seeing "Incomplete" duplicate payments with "Succeeded" ones,
Can you share an example?

stone forge Jul 22, 2022, 12:25 PM

#

Like this

pseudo locust Jul 22, 2022, 12:27 PM

#

Can you share the PaymentIntent ID of an incomplete payment?

stone forge Jul 22, 2022, 12:28 PM

#

I can't unfortunately

#

It's charity donations so most are monthly recurring payments which have been working up until recently

pseudo locust Jul 22, 2022, 12:29 PM

#

But in general it's normal to have incomplete PaymentIntent. It just means the customer didn't complete the full payment flow.

#

If you want us to investiguate we need the PayementIntent ID (or account ID) to check.

#SPhillips1337 - PaymentIntent