Game crashes on Xbox

[maiden yoke]

Game crashes on Xbox after selling house and is loading “taking photos” screen. Unable to sell house. Happens multiple times in a row. On XSS

[echo carbon]

Is it happening with all houses or one specific house? If so, which house? If you disable the before/after photos, does the crash still occur?

[maiden yoke]

Happens on multiple houses, not all or everytime. Havnt tried turning photo mode off yet.

[maiden yoke]

Turning off photo mode worked. But thats one of the best parts of the game is before and after. Would hate to have to leave it off

[summer sphinx]

Hi! Does this happen only after longer sessions (e.g., after completing 6 houses, the 7th crashes), or is it completely random and sometimes crashes on the first house?

If it's the first case, a temporary workaround would be restarting the game after playing through few houses. We're currently working on minimizing this issue, sorry for the inconvenience

[maiden yoke]

If anything I would say I play the opposite. It takes multiple sessions of me sitting and gaming to complete 1 house and then go to sell it. I’m wondering if it has anything to do with the level of detail/changes that is made that bogs it down to load pictures? Some of the renos are quite big. Dunno 🤷‍♂️ just a guess. Doesn’t happen everytime, but most times and seems random. Like I said, last place I tried 4 times to sell, crashed everytime sending me to xbox dashboard. Gave up. Turned photo mode off and worked. Appreciate your time 🙏

[summer sphinx]

Could you please provide the names of the houses that are causing the problems? 🙏 We will investigate further