#Resident evil board game kickstarter alpha pledge not delivered. (lost by carrier)

16 messages · Page 1 of 1 (latest)

digital zephyr
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Dear Steamforged Staff,
I already raised a ticket using the contact form of your company website. (help@steamforged.com)
My alpha pledge has been confirmed lost by the carrier and it has been 3 weeks since I completed the contact form providing this information. I didnt get any feedback yet so I am a bit worried.
Could you please confirm what can be done from now on.

The last email sent from my side is dated on the 27th September.

Thank you in advance for your feedback.

With kind regards,

Aurelien PETIT

calm jewel
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Just FYI - all discord users can see your full name and email address in this post.

You might want to redact that info by editing your post, just so you don't doxx yourself.

digital zephyr
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Dear all, Just to mention that as of today, still no feedback either by mail or by discord. It's been more than 1 month without any news.

brave plume
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If you haven’t completed a ticket, it’s the first thing you’ll be asked to do. Once that’s done, next steps.

digital zephyr
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I already contact the support path, 1 answer from Sfg asking to check with the neighbour in case of and nothing after following my answer (and notice of package lost from the carrier). edit : I got contacted yesterday finally. As expected, i think there are really busy now so it takes a very long time to get a reply after raising a ticket.

topaz ember
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@digital zephyr did they provide a resolution? I am in the same boat where my alpha pledge and add-ons haven't yet been received. I have created a ticket but they have been extremely slow in responding. Last response I got from them was end of Oct saying the should've received the order (but I still haven't) and no further updates apart from that

digital zephyr
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@topaz emberNo yet. They contacted me 1 month ago saying they will look into it but i am still waiting for their feedback at the moment. I still didn’t received my pledge yet (the carrier has declared the first one lost (more stolen by the delivery guy if you want my opinion) ). Hoping to have some new soon. I keep look at the discord as they seem more active here somehow.

topaz ember
brave plume
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@fickle sorrel — if you could please

digital zephyr
south lion
digital zephyr
gloomy void
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Hi, I never got my pledge for resident evil 1 the board game.
I know its late but it took so long to get to the Fulfillment that I stop coming to check thinking it would just end up coming like Darksoul the board game ended up coming and a year later the pledges. I also backed re2 the board game and Re3 the board game. I dont understand what went wrong on Resident evil 1 for this to happen?

Please any help would be much appreciated as I was charge for a product I never received.

brave plume
gloomy void
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Ok thx