#DSX profiles reset after power loos

9 messages · Page 1 of 1 (latest)

cursive dew
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My pc turned of because power loss, after reboot dsx launches normally , profiles have the same names but all led mapping options are back to default

any way to restore backup original profiles files?

worn heath
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Very sorry about this unfortunate turn of events. This shouldn't be happening as the locally saved profile files are all updated on each per-profile settings change. If could be that DSX chose "Cloud saves" over "Local saves" on restarting the app after rebooting, and those Cloud saves would have been older thus not including the "LED mapping options" you maybe were doing last before that power loss ?

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Either way, please provide your DSX Logs (go to the DSX Logs tab, click the Compress Logs for Sharing button and send the zip here) so @mossy marten may have a look into what actually happened if clues were logged that is.

cursive dew
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I mean all customized profiles were back to default seetings i.e mapping, led etc. I have 3 profiles and all of them were reverted and not includes even prior settings before power loss.

worn heath
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Send your DSX Logs

cursive dew
worn heath
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Thanks, hopefully there's something to figure out why it happened

cursive dew
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the one which was working was 16.10 23:50, next day 17.10 my PC was running and all was good, then at evening was power break and next created log 17.10 23:57 was the instance of DSX without saved settings profiles

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only names of profiles was ok and all settings were the same at default value