rapid ledge
Hi there, I want to reactivate my Spatial+ subscription before the new pricing kicks in, but don't see how I can do that. In the attached pictures you can see the options I'm provided with, which doesn't allow me to reactivate my subscription. Help would be appreciated! Thx, Thomas
worldly ledge
Hi @rapid ledge - if you go to https://www.spatial.io/pricing and click Upgrade, do you see the payment window?
rapid ledge
No, this is what I’m seeing instead (same on pc/mac)
Even though it shows on the pricing page that I’m currently on the free plan
rapid ledge
@worldly ledge @stiff tiger any update on this?
rapid ledge
@worldly ledge @stiff tiger I know it's a busy time for you guys. Still, It'd be great if I could move into a paid plan and I have no options of doing so right now
(The support request number for this issue is #26611)
worldly ledge
hey there, so sorry for the delay, im looking into this now
worldly ledge
@rapid ledge Ok our team is resolved this - you should have received an invoice for Spatial Plus, and your Legacy Plus subscription is now active.
We enabled this for you, since you had tried to subscribe to Plus before the new pricing change, and a bug on our end prevented you from doing so.
Sorry for the delay, and thank you for subscribing to Plus!
rapid ledge
Thanks @worldly ledge ! One small issue though: the email address connected to my Spatial account has been deactivated since over a year ago. I’ve tried updating it in many different ways in the past without success, including launching feature requests for this functionality to be enabled by Spatial. If there’s a way for you to send the invoice to my current email (I can DM you privately), or update my Spatial email address altogether, that’d be great.
worldly ledge
Sure thing