#Wrong rewards for Halloween event

14 messages · Page 1 of 1 (latest)

dusk bramble
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Hello, I just logged to the game and tried to claim the rewards for Halloween event but something seems wrong, I didn't received the correct rewards.
With my first account I was ranked 5th yesterday evening so I should have received 200 shards for red antiques chest along with 2 others rewards (can't remember the details).
Instaed I had this:

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Same issue with my second account, where I had ranked 11th and should have received shards for yellow antiques chest. I received this:

atomic olive
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Hello, the pumpkin rankings rewards got delivered in the previous reset

dusk bramble
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Hello Kundera, so do you know what is this gold coins for ?

atomic olive
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The gold coins come from the conversion of unused points in Halloween shop

dusk bramble
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I'm pretty sure I converted all pumpkin coins in rewards

atomic olive
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Either this or unused candies

dusk bramble
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Nope, I converted all candies also

atomic olive
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While pumpkin ranks had a different countdown expiring a day before

dusk bramble
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Should I have received the rewards yesterday on my mailbox?

atomic olive
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Yeah I regularly received

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If you think you didn't, you can open a ticket in-game from Settings - Support and they'll check

dusk bramble
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Well, I didn't cleared my mailbox since October 30th and the rewards aren't on it.