You should rejoin the game, if that does not work then make a ticket in #1009343408516644864
#what do I do now? a bought president gamepass but I can't use it??
hollow crystal
Make a ticket in #1009343408516644864 and provide proof so a member of the Human Resources Department may rank you.
hollow crystal
Oh.
No, you should be able to open a ticket so I’m confused.
Can you send za screenshot with the gamepass in your inentory?
Yeah.
The gamepass isn’t in you inventory..
This is all I see
Can you screenshot that then.
No I mean of the “You already own this item”
hollow crystal
Okay, so with the situation here I’m not allowed to rank you because the gamepass is not in your inventory.
Try to find it in your own inventory and get evidence. Otherwise I can’t do anything.
lime cargo
@marble scarab Calm down, I will explain everything to you.
Go to the page of the game (not in the game but the page where it shows all details).
This page for mobile.
Or this on pc:
Then click on the game pass section (store on pc).
Click the president game pass and take a picture of what your screen shows.
lime cargo
@marble scarab
lime cargo
I have explained to you all the steps.
When you have took the picture open an HRD ticket.
@marble scarab
lime cargo
Yes.
Show it to me so that I am sure that you have taken it correctly.
Show it to me and then open an HRD ticket and show it to them also.
I want to see it because so I know that you are in the right page.
Okay.
Just give me a pic.
Send me in DMS.
Computer or mobile?
@marble scarab
I don’t know how to.
But you can take your phone and do a picture of it.
@marble scarab
Do you have Roblox on mobile?
Do you have a telephone?
If yes
Do a photo of the screen of the computer.
Okay!
Now open a HRD ticket and post the same image there.
Saying that you need to be ranked.
Okay!