I cannot use my flight attendant game pass

[polar dune]

Hi my friend recently bought the flight attendant gamepass. He is supposed to be able to start boarding and a couple of other things but it wont let him. Are we doing something wrong?

[regal wren]

Thank you for bringing this issue to our attention, we are currently looking into both the pass description and the in-game terminal access

[polar dune]

Thank you