So I payed for supporter and the money has come out of my account, but every time I try to import my Spotify data it says I need to pay for it which I already have?! How do I get this to work?
#Spotify import help
strong falcon
wanton kindle
Hey, this is through Discord right?
Can you check on what account this purchase was made? Because I'm not seeing any purchase on your account
strong falcon
It was made on this one I think, but I can double check!
So I purchased through this discord account and the money has come out of my bank account on the 3rd Jan
wanton kindle
hmm, thats weird
is it possible for you to check what you see when you use discord on desktop/web and go to settings > subscriptions?
strong falcon
But when I check my subscriptions it doesn’t say I have anything other than nitro, even though the money has been taken from my account!
wanton kindle
it would not be the first time discord has issues with this
strong falcon
Will I need to do it again??
wanton kindle
i would contact discord support on https://dis.gd/billing
strong falcon
Thank you!
wanton kindle
np, sorry about the trouble
wanton kindle
@strong falcon did they end up fixing it for you?
strong falcon
Hi, no they didn’t, they basically just said to get a refund but I can’t get a refund from Apple
wanton kindle
I thought discord handled refunds
weird
@strong falcon as an exception for the trouble, we can reimburse you with a month. Can you purchase through our own payment system in #get-supporter? Then I'll give you a refund right after purchase
wanton kindle
should be all sorted now