#Restoring game account linked to my Facebook

9 messages · Page 1 of 1 (latest)

rancid bay
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#1023404292612309012 I used to link my game account to my Facebook account.Now I want to log in to that old account. What should I do? I would appreciate your help.Thank.

arctic drum
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Facebook was removed as a connection in September 2025. If your game doesn't show your current progress, you'll need to open a ticket with #customer-care message and request account recovery. Depending on how long your account has been inactive, please be aware that the account may have been purged

rancid bay
cedar sun
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Restoring game account linked to my Facebook

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btw. nobody expects you to speak English fluently without mistakes - no worries there.
it is more important that your post has a meaningful title

rancid bay
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And I still don't understand what the 'ticket' is for? Can someone explain this to me? By the way,Can someone explain how to use/view 'ticket status check'?

boreal canyon
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In the customer care link above you could find information about the ticket status check channel. When to use it (if you’re waiting for an answer since more than 7 days and also there’s a description how to use it. I hope it helps, everything should be written there.
If you write to customer care, you‘re given a ticket number (conversation id). Each single case (consider it as a ticket) is given a number and is saved under that number.