I lost access to my old Dragon Mania Legends account. It had been there for nearly 10 years, created around 2015/2016. I played on Windows Phone initially and then on a Windows 10 desktop PC. My account was linked exclusively to Facebook, and when Gameloft discontinued Facebook login in September 2025 I missed the notification. When I came back in March 2026 (I had last played in 2022 or 23) there was no Facebook option left and I was completely locked out.
I was past Level 70, my profile picture was a Garden Dragon, and I had Dragon Academy at Level 6. I don't remember the exact number of dragons but I had a significant collection visible in my screenshots. I have submitted screenshots showing my exact island layout, dragons, and resources as proof of ownership, and I have also provided the Facebook email and the specific Facebook User ID that was linked to the game.
I have had an open support ticket (#4428393) since March 5th. It has been over a week with no resolution despite providing everything they asked for.
I have already created a Gameloft Club account and am ready for the migration immediately. Please help me recover my account.
#10-Year Dragon Mania Legends Account Locked Out, Need Help/Advice
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unreal zephyr
Hi
Unfortunately we (the mods) can’t help much. We would suggest: If it’s more than a week without response since you opened a ticket, you could post in our ticket status check channel. But it isn’t even a week yet since March 5 (even though you thought so) and I‘ve seen that you have already been in that channel (and were told to bear a little bit more patience).
You can give it a try again tomorrow. And good luck, let’s hope they will be able to restore that account 🍀
shut stirrup
Hi
Unfortunately we (the mods) can’t help much. We would suggest: If it’s more t...
right, actually i had contacted them first through email after which someone suggested me that in game service works better so i had mailed them on 2nd March which was ultimately never answered. However the in game service was going on quite well from 5th March to 7th March after which they completely ghosted me without any updates on progress (not even a looking into it, or unsuccessful), the CC I had 'Natalia' seems to have given up the case which is why the channel said 'is yet to be assigned'. However I am very grateful for your reply and yes let's keep hope and patience! 🤞 That account means a lot to me!
unreal zephyr
We just have a new big event ongoing and several other people wanting their account back. It really can take some time till Natalia or Helga or whoever is in charge is able to answer. It’s not ghosting. They do what they’re able to. All the best in getting back your account 
Ohh, and one more thing: I‘ve just seen that you have checked the ticket status check channel again. You really should wait till 7 days have passed till you opened the ticket
shut stirrup
We just have a new big event ongoing and several other people wanting their acco...
omg, i seem so impatient considering this 😭 im sorry, i should account for these things indeed. It's just i got concerned when I checked the status and it showed 'yet to be assgined' even when I had an active CC agent working on my case. i'll be sure to check it from time to time since the ticket is not closed
shut stirrup
Ohh, and one more thing: I‘ve just seen that you have checked the ticket status ...
alright! ill check up on this on the 19th if I get no response in my support chat, thanks once again for your insights, i just get restless sometimes 
shut stirrup
seems like the case has been escalated! I had gotten an email so I just checked in ticket status check
shut stirrup
"Hello -,
Thank you so much for your message.
I'm sorry for the delayed answer.
We’re truly sorry for the trouble you’re experiencing, and we completely understand how upsetting this situation must be.
We’ve done our best to search for your gameplay profile with the details provided so far, but unfortunately, we haven’t been able to locate it just yet.
If you happen to find any of the key details we mentioned earlier—like the Player ID, Friend Code, or Visit Code—we’ll be more than happy to resume the investigation right away and do everything we can to help recover the progress.
In the meantime, if there’s anything else we can assist you with or if you have any questions, please don’t hesitate to reach out again. We’re always here for you.
Warm regards,
Natalia
Gameloft Customer Care"
Is the response I got, shouldn't the facebook uid the biggest thing I could've given them to work on?