#2 accounts in a clan conflict

24 messages · Page 1 of 1 (latest)

plucky grove
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If they're in the same clan, then both accounts should be seen on the member list, although you may have to scroll through it to find them

distant raft
distant raft
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these from harish account

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this from hemant account

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160 level is hemant and 151 harish

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in clan main menu it showing 35/50 members only and in mamber list there showing 36/50 but there only 35 names

plucky grove
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Since the clan is listed as Open (although you should still let the clan leader know what you're going to do), I'd load the hemant account progress, leave the clan, then rejoin. You could rejoin by either searching for the clan, or having the harish account send you a clan invite, assuming your accounts are on each other's friend list

distant raft
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it only show the harish account

plucky grove
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If you've tried leaving/rejoining and it didn't work, the only suggestion I have left is to open a ticket with #customer-care message and ask for assistance. This isn't something that's normal

distant raft
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also when i trying to make these 2 accounts friends they aren't showing in friend list too

plucky grove
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Showing on the friend list depends on how many friends you have, as you can only see 200

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If one or more in the top 200 are removed, then whoever is in place 201, etc. moves up to be visible

distant raft
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i knew that only 200 friends can be on list so i already calculated

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other guys can friend these 2 accounts but they mutually can't be friends

plucky grove
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Then I'd add that fact to your ticket. While it would normally be 2 separate ones, the problems are related - you have 2 accounts, but they are not visible within the same clan, nor do they show up on each other's friend list

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Normal would be each account shows up in the clan (I have 3 accounts and all 3 appear) and also on each other's friend list (I pinned mine so they always appear at the top)

distant raft
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because i recently came back playing again

plucky grove
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Originally that might have been an issue, but since the migration to a single server system, platform doesn't matter. Two of my accounts started on Windows and the third on Android; after the migration the first thing I did was add my Android account to the Windows accounts' friend list, then brought the Android account into the clan the other two were already in

distant raft
plucky grove
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You get a conversation ID as soon as the ticket is submitted but getting a response from an agent could be a couple of days to a couple of weeks. You can track the status here on the server - see #customer-care message