#Account

7 messages · Page 1 of 1 (latest)

molten moth
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Hello, I logged in via Gry play and it logged me into an empty account. I played this game and I have an achievement on December 4, 2021 and I am 16/18, is there any chance? Login in Facebook #📢gameloft-club-announcements
#1023404292612309012

limpid thorn
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Sounds like you need to contact Customer Care, since the FB login option ended a few weeks ago. Do you know about your Player ID or still have a screenshot of that?

molten moth
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oh no, I only have a screenshot of the last achievement

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Is there a chance to recover this account or do I have to start everything over again?

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Generally, Facebook no longer has access to this game and there is no way to help me, so I have to write to you.

limpid thorn
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Just provide anything and everything you can regarding your account and try for it. Anyone in your friend list able to contact you and visit your islands?