help me restore ac

[eternal sinew]

I delete your posting, it includes your email 🙈

They asked: Can I pay Customer Care for faster support?
The answer is no

[shrewd vortex]

3 weeks and I still haven't received a response from support to get back into the game, really sad 😢

[eternal sinew]

You could go to #tickets-status-check and let your ticket be checked. After one week of waiting you could do it, 3 weeks of waiting is too long. I hope they can help you soon 🍀

It’s written in the pinned message and the channel description how to insert the command there

[shrewd vortex]

am i doing right

[eternal sinew]

Yes, you wrote the right command (after some wrong ones). Now they will answer quicker

[shrewd vortex]

thank you very much

[eternal sinew]

[shrewd vortex]

Should I reply to this email or reply in another way? Because I see the words Do not reply below this line.

[eternal sinew]

Somehow I‘ve seen in the modlogs that you made several changes to the settings of this thread including adjusting a slow mode timer, renaming the title (adjusted afterwards from a mod) even locking this thread and so on. Please don’t do it again, this thread should be here to help people not to let them try out everything (and to be honest when I‘ve seen this I‘ve left Discord instead of answering you, it had a negative impact on me).

I unlocked your thread (please don’t lock it again).

I‘m glad Customer Care reached out to you soon - after I helped you escalate your case. Now just do everything they write. They have written that an agent of them will contact you soon. All you can do now is follow their instructions

[silver turtle]

(Moving the answer to the original question )

(And this too)

[bronze stratus]

The locking was me because he started a new post

[shrewd vortex]

let me ask how long it takes for them to reply to my feedback because i gave them my id to check but 3 days have passed and still no response😢

[bronze stratus]

Response times are currently slow, so about a week. CC works normal business hours M-F which doesn't help

[shrewd vortex]

thank you

[shrewd vortex]

1 week has passed as you said but I still have not received a reply😢

[silver turtle]

You have the conversation id. With this you can check the status of the ticket again in #tickets-status-check
Until it gets listed as “closed” you don’t need to panic.

There is not much you (or we) can do but wait

I guess you did try to login as she has said?

[shrewd vortex]

thank you

[shrewd vortex]

@silver turtle I gave the id to helgan but it's been over a week and still no response