#Unsuccessful Facebook connection on iOS

34 messages · Page 1 of 1 (latest)

rustic quiver
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Whenever a Facebook connection is attempted, the login page returns to game either with reopening connection establishment page or no change in the game.
The issue has already been reported via the in game customer support section, but the response was irrelevant. (ID 2870143)

quick vapor
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Probably because the issue is Facebook, not DML. For the last couple of years (at least), Facebook has been unreliable. Besides not allowing connections, it tells users they must allow cookies - then makes it difficult to accept them; tells users they're using an unsupported browser - when they're not. Unless the connection is needed for a platform transfer, I no longer recommend using Facebook to save progress

rustic quiver
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I wouldn't bother if game progress transfer did not require Facebook. Once I get Wood Element and I'Ajir, I want to be transferred to iOS. Google's payment methods bothering me and I cannot do anything.

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I know that they only do the transfer via Facebook. I've been on different platforms (Windows > Android > iOS > Amazon > Android) throughout 9 years. I know they require your target platform be connected to the same facebook account.

quick vapor
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I can only suggest trying to connect at different times of the day aloecry

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(but I'll also ask some of our mods who are on iOS if they have any suggestions)

fading crow
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Is it because your account is linked to the IOS game center? I'm an android player but I ran into the same thing after connecting the game to the Google play store. Once it was connected to the play store it wouldn't let me connect Facebook

marsh maple
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The game is not cross platform, you cannot transfer your progress to iOS just like that, you have to file a request to CC. (to my understanding, their game profile isn’t in iOS atm)

rustic quiver
rustic quiver
rustic quiver
marsh maple
rustic quiver
# marsh maple If you’re not on iOS already, then how are you trying to link your fb account?

To transfer my game from Android to iOS, I need to login to the same Facebook account so that I can ask CS to manually set my game platform from android to iOS .
My game is currently on Android linked to the Facebook account shown in the video.
I've installed the game on iOS in advance and am trying to link my Facebook account.
When the Ancient event is concluded I have a week window to submit my request and have my game transferred.
The iOS game does not link the game to Facebook, so even if I submit the ticket, since I cannot connect to Facebook, the transferred game will be lost (as they reset the Android-associated game).

marsh maple
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Yeah that’s exactly my point, how can you expect to link a different game profile to a fb account that is currently linked to another game profile?

rustic quiver
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Think it this way...
I want to play DML on two separate devices.
I want to play with my friends who are on iOS and they are on Facebook.
When I try to login to Facebook, despite successful login, the game does not link.

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And it was possible to link it. I used to play DML on three different platforms using one Facebook account.

marsh maple
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anyway, since you don’t want to understand, the fb connection in iOS is perfectly fine; it had some issues in the past, but it has been stable for a long time now

rustic quiver
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If you mean one cannot have **one **Facebook account linked to the game on different platforms, I told you that it was possible and using the very same one I was playing on Windows, Android and iOS... How do you define what is happening in the video as "perfectly fine"?

quick vapor
rustic quiver
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My game progress is safe and sound on Android. I have not submitted my request for game transfer yet.
Currently I just want to link my newly installed DML on iOS to Facebook. That's all.
I took starryeyed's words (which according to him I didn't want to understand) and disconnected Facebook link from Android and tried linking the game on iOS... Same video happened. (The Android is linked back though).

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The problem is simple... Forget about the transfer... Why the game on iOS does not link to Facebook?

quick vapor
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I'm not sure what else to suggest other than keep trying Frowning Although you can reply back to CC that their initial suggestions didn't fix the problem and do they have any other suggestions (this is something I always need to do when talking to CC, the boilerplate suggestions rarely fix anything except new player issues)

sharp perch
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For some reason my game wasn’t connected to my Facebook account anymore, so I was able to try.
It worked as expected on my iPhone.
I had an initial “DML wants to use facebook.com” question but the rest looked like in the video. Only that my game afterwards updated to “Connected”

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So it’s not a global issue

sharp perch
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Do you have another iOS device that you could try, Garrett?

rustic quiver
rustic quiver
rustic quiver
quick vapor
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If you can access the conversation and send a message in it, it hasn't been closed yet, so hopefully you'll get a response soon. When CC closes an iOS/Android ticket, there isn't anything left unless you see "Start a New Conversation" (or something similar)?

rustic quiver
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There was... when I started "a new conversation" nothing happened and no reply came...
I suppose I need to wait till Monday.

quick vapor
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Then yes, the ticket got closed and "Start a new Conversation" means open another ticket. I know they've got a lot of tickets right now, but they should at least wait for a "thank you" or "it worked/didn't work" before closing kittyhmph

sharp perch