Can't upload emotes

[sand cloud]

Its infinitely loading

its been on this screen for like the past hour

[tame quarry]

Redo it and this time press enter aftwr putting Bruce in the tags and try

[sand cloud]

exactly the same

normally it goes by in 1 second

or less

ive uploaded a bunch

and it worked

[tame quarry]

I’m not sure now

[sand cloud]

but today this doesnt work at all

the ones up above worked fine

[tame quarry]

Not sure now

[fading nebula]

What filetype are you trying to upload?

[tame quarry]

Yes yes listen to chriscreams

[sand cloud]

gif

i tried different devices, different browser, different network

doesnt work when uploading from phone using mobile data. Or on pc using ethernet.

Browser on PC is Opera and safari on phone

[fading nebula]

hmm, gif. Can you try converting it to webp through ezgif for example? There very rarely are cases where certain GIF attributes lead to the image processor having issues

ah well, thinking about it, probably won't help, because it doesn't even gets uplaoded to the image processor. But still maybe worth a try

[sand cloud]

changed

it

nothing

its the exact same

[fading nebula]

can you check your browser console through pressing F12 if it shows any errors in there when you try uploading a file?

[sand cloud]

f12 opens a new broser for me but ill try cehcking console

there

this exact error

i just tried it again and saw that update

[fading nebula]

hmm, could you provide the file you are trying to upload here please?

[fading nebula]

ok, it must have something to do with the file, because I run into the same problem as you

@plucky spire you might need to have a look at this

[sand cloud]

nah

cus

[plucky spire]

Thank you verey much

[sand cloud]

i have a file now

[plucky spire]

I will report for a fix

[sand cloud]

a diffferent file

that i was able to upload before

but now when i retry it same error

[plucky spire]

We have been doing some fixes on our backend and it affected external links on our website. This included all data:blob...

I will report this asap

[sand cloud]

this is the same file but i had uploaded it before

and it worked then

[plucky spire]

Looks like your browser sometimes converts the file into base64 for local uploading before API uploading. Which blocks it sometimes

Thank you for the report. Will get fixed asap

[sand cloud]

i use opera and safari both

so both the browser have that issue?

cus i have the same exact thing on mobile

[plucky spire]

No worries

I know the bug

And it shall be fixed asap

[sand cloud]

ok that sucks that its a thing

can u upload it to my account in the meantime?

with magic

[plucky spire]

No

You can convert the gif into a WebP

[sand cloud]

i did

[plucky spire]

that will fix the issue in the meantime

[sand cloud]

same thing

it didnt

[plucky spire]

Can you provide me the original file?

[sand cloud]

this is the webp

[plucky spire]

I tried the gif above it's above 7MB's

[sand cloud]

this is the gif

Both exact same error

its 2 different ones

and when i click webp

same exact thing

wont upload

just keeps spinning

im gona take a shower if theres no fix during

thanks for looking into it

[plucky spire]

Even ffmpeg having issues converting the file

You faced 2 issues while trying:

• You got blocked by our API policy which is fixable on our end and will be fixed either tonight or tomorrow
• The file you're trying to upload is half-corrupted. Which isn't being accepted by our image processor

I will send you a file right now that'll work

[orchid plaza]

or as bruce lee would say...

wataaaa

honestly instead of gifs, you're better off finding the original clip in video form, and uploading that instead

it'll be way smaller AND higher quality

[plucky spire]

The gif is corrupted for sure

[sand cloud]

Its not just that gif

[plucky spire]

ffmpeg can't convert it into anything

[sand cloud]

A gif i have used before also doesnt work

U can check my profile and see it exists on ur servers

[sand cloud]

Its not a video and i ddi the exact same and it worked

[plucky spire]

Even ezgif can't recognize it which uses other libs that's not ffmpeg

The way the gif was converted was wrong

imma use lipvips

[sand cloud]

I used the site u told me to though

Like i used the original gif

Then ezgif to the new version

Then downloaded that webp

[plucky spire]

Nono it's not your fault. The original gif was corrupted in some way. And while converting it faced the same issue yet proceeded with the conversion. Which lead into 2 corrupted files by ffmpeg

Ok after some more investigation. the gif is fine. We having an issue with large gif's being uploaded. even tho it didn't hit the max limit. We are getting this fixed asap.

We are sorry in advance

[bright hearth]

worked flawlessly as upload on my side

[plucky spire]

@sand cloud It should work now. got fixed

[bright hearth]

nvm

ftk too fast