Can't subscribe to 7tv

[frail flame]

I write this because I have issues with my billing account attatched to my 7tv account. I want to renew anually my subscription but it shows me a subscription already active that I don't have. This is my profile: https://7tv.app/users/01FXTQAP3R00008ESA6MZCHCZR

[cosmic marsh]

Can you log into stripe

[frail flame]

Yea, but it shows me a monthly subscription that has been failed to be billed, and I want to change it to anually billing

[cosmic marsh]

I don’t think we can do anything until that failed one is paid but you can get to dm Kathy

@hot sphinx

[frail flame]

So should I pay 1 month and then update my billing to annual subscription?

[frail flame]

I dmed her already

[cosmic marsh]

I think that’s the only way

Because right now it’s trying to charge you for a subscription

You could wait and see what she says tomorrow but I don’t think we can do anything on our end

[frail flame]

Got it, I renewed it monthly, hope the next month I can switch to the annual subscription

Thank u guys!

[cosmic marsh]

No problem!

I think you can cancel the reoccurring billing now

And then switch to a year after the sub runs out