I'm having problems with my subscription. I want to activate the code for a color where the subscription is still available, but I can't. It says I already have a subscription, but it's not there. When I go to billing, it says your last payment couldn't be processed. To continue using the subscription, please pay the outstanding balance.
#i have sub problems
1 messages · Page 1 of 1 (latest)
If you have any billing issues, please send a DM with your billing information to @topaz relic .
you have to pay all your overdue payments (outstanding balance) before you can redeem a code with a free trial
Where do I get my debt from?
when you haven't cancelled your sub and a payment fails
And will the debt ever go away?
no, it will only go away if you pay it