#7TV not loading properly without VPN (for over 2 months)

1 messages · Page 1 of 1 (latest)

urban ravine
#

Hello,

For more than two months I’ve been experiencing issues with 7tv.app and the plugin.

Without VPN, the website opens but images and other assets load extremely slowly or not at all.

With VPN enabled, everything works fine.

My ISP does not block 7tv.app, and the domain pings successfully.

The issue persists across different devices and browsers.

It looks like there might be a routing or CDN issue between my region and your servers.

Could you please check if there are any regional restrictions or CDN problems affecting access?

Thanks in advance!

hot hill
#

What region are you from?

pulsar valve
#

is it 7tv cdn not working at all or just working really slow?

#

and does that happen sometimes or it's 100% of the time slow

jovial yacht
#

i've faced the same thing for almost a year, its always slow but it's been noticeably worse recently

#

over the last year ive seen so many reports of it, but its never resolved

#

chances are nothing happens with this ticket and its forgotten about again

hot hill
#

Well yeah they never followed up so

jovial yacht
#

its not never, but its also not something that can be solved by customer service

hot hill
#

obviously the site is slow and is being worked on by our new devs

#

but to say "chances are nothing happens with this ticket and its forgotten about again" we asked him questions and he just didn't show up

#

thats what I was referring to

jovial yacht
#

I said that because of what the ticket describes, hes not being blocked outright its just slow. I wasn't trying to imply that you guys don't try to help people who make tickets about this, you guys are doing all you can. It's just that this situation has been played out many times since January with seemingly no change.