#7TV app not loading in Spain

1 messages · Page 1 of 1 (latest)

coral jungle
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7TV app not loading in Spain

What seems to be the problem?
Hello, the 7TV app does not load at all for users in Spain. The page stays completely blank and it does not work even with a stable internet connection. The app only works if a VPN is used, so it seems to be a regional issue.

Browser (if relevant):
Google Chrome (latest version) / Firefox (latest version) / Edge (latest version) — tested on multiple browsers.

How do we replicate that?

Open the 7TV app or website from Spain without using a VPN.

Try to log in or load emotes.

The app does not load at all; the page remains blank.

Expected result:
The app should load normally and display the user interface and emotes.

Actual result:
The app does not load at all; it only works when using a VPN.

Relevant log output:
The app does not load at all and does not produce any error messages. This is my user IN 7tv: https://7tv.app/users/01J5DRMYY0000FXZ59PB5ZK9RF

toxic elbow
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if it happens for everyone in spain then not much we can do on our side, it's your isp blocking access to our website feelsd

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7tv is behind cloudflare tho, so it could be that they block cloudflare traffic

coral jungle
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at least it works with vpn

toxic elbow
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previously people were able to resolve this issue by contacting their isp

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might be worth to try