Billing | 7TV | Page 1

hollow wing Aug 4, 2025, 10:41 PM

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I can't log into Billing, I enter my email but the message doesn't arrive

inner zephyr Aug 5, 2025, 7:01 AM

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are you sure you entered the same email while paying for a sub?

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I get the same issue when I try to use email I never used for 7tv

hollow wing Aug 5, 2025, 3:35 PM

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No, I linked my Twitch account, but the email address was different from the one I used for the 7tv app. When I paid, it showed that I couldn't change it. I thought that, like before, I could remove it without an email address.

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@inner zephyr

inner zephyr Aug 5, 2025, 3:37 PM

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feelsd you need to provide the same email as it was during payment, if you want to change it dm @clear parrot

hollow wing Aug 5, 2025, 4:14 PM

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inner zephyr <:feelsd:1005447122084179999> you need to provide the same email as it was durin...

she doesn't answer me, is there any way I can change my email? Or is it never ?

hollow wing Aug 5, 2025, 5:01 PM

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@clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot @clear parrot

inner zephyr Aug 5, 2025, 5:05 PM

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don't spam ping our staff like that erm

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when did you message her

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and no, you can't change it yourself if it's grayed out

hollow wing Aug 5, 2025, 5:15 PM

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@inner zephyr24 hours after that time, which means I can't. Why can't the staff help me with this issue if I can provide you with a lot of comparable data proving that this is my account? Is it beneficial for you that I can't delete the card from your platform?

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when I registered there were no such rules, the card could be deleted without such methods

inner zephyr Aug 5, 2025, 5:21 PM

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that's not an issue with your account ownership. When first time paying for a sub you provided (or it took from somewhere, I honestly don't know) wrong email address, so your payment info is tied to this email

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it's not like i don't want to help you, just kathi is the only person with access to payment stuff

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you just need to wait until she responds

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scrajj

hollow wing Aug 5, 2025, 5:22 PM

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When paying I didn't specify my email, I can't change it, and I thought that like last time before the update I could delete the card

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even in the profile, I try to find where I indicated I can not find

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more than 2 years have passed

hollow wing Aug 5, 2025, 9:23 PM

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@inner zephyrHow long do I have to wait? Is there really no time for me ?

inner zephyr Aug 5, 2025, 9:56 PM

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I have no idea, I'm not her. If you're worried about money being taken from your card you can disable auto-renew on https://7tv.app/store (https://kappa.lol/XAG6OZ)

#Billing