#7TV says plan is on "Free", but it did take payment for the resubscription

1 messages · Page 1 of 1 (latest)

twin stump
#

Describe the issue / feature
Hey there! So my payment was taken for this month's resub, and it's now saying my plan is on "Free" so all my perks are just gone (Yet the payment is flagged as Paid on my account). Username is** infinitygene_**

Steps to Reproduce
Not much to reproduce. Account shows that it's on "Free", but evidence is provided to say that the resub was paid for.

Expected Behaviour
Expected for it to show that I am subscribed since the payment went through

tough skiff
#

this seems to be a common issue right now, the devs are working on fixing it as soon as possible.
sorry for the inconvenience.

twin stump
#

Yeah no worries, thanks for the confirmation on that! infini207LouieHappy

stark delta
#

when it will be fixed?

cobalt jacinth
#

I thought it was just me. I am also experiencing this issue. Good to know it will be fixed soon!

compact vine
#

im having this issue as of right now as well

tender prism
#

same has just happened to me

tough skiff
silver arch
#

The same thing happened to me, I paid my sub on May 3rd and I still have nothing, I hope it gets resolved!

arctic lake
#

Same thing with me also, I hope they find the bug!

willow field
#

same thing with me!

tough skiff
#

Hi everyone in this thread or people who are just finding this thread now.
A couple hours ago i got told that the bug has been fixed and you guys should be getting your cosmetics/subscription status in the next 24 hours.
if you still don't have your subscription buy tomorrow around this time, then ping me directly.

Sorry for the inconvenience oopsie

arctic lake
#

The subs are fixed but now but The extention disappeared. The website is the only thing that works for me.