7tv has disappeared

[crisp lantern]

Hello! As of yesterday, my 7tv emote menu and the menu I can click next to my user profile picture on twitch has disappeared and the emotes no longer work in my chat. We have tried disconnecting and reconnecting from both my twitch connections and Chrome extension, as well as the "chrome://restart" that I had seen in another thread here. Ive also searched for settings on FFZ and BTTV but have found nothing that may be conflicting unless Ive missed something. Its as if its not connecting to Twitch anymore for me. The extension when I click on it gives a thin, vertical menu that looks cut off? But I can click what seems to be a button that takes me to the 7tv site for the set up. But it will not come back to my Twitch. Any suggestions?

This happened yesterday, the day before it was working fine. Not sure what happened that made it disappear! Really weird.

[vocal bone]

chrome://restart

wait you mentioned it

can you show your console and look for any 7tv errors

https://kappa.lol/64iADy

do that and show your logs

[teal flume]

What is your setup?

Like OS, Browser, Extentions...

[crisp lantern]

Windows 11, Chrome and I have 7tv, BTTV, FFZ, widget.io, Game On Stream, TreatStream, Twitch Chat Pronouns & Google Docs Offline are all I have for broswer extensions

A friend of mine said they had this same issue recently and a fix for them was switching to FFZ Nightly version but havent tried that yet to see if it does anything

[teal flume]

Can you try to disable all extentions then restart chrome and only enable 7tv?

I wanna see if there's something affecting it

[crisp lantern]

Yeah, I can try that tomorrow! I just got off for the evening

[teal flume]

Update us on this

[barren tundra]

erm hello, I'm having a similar issue. No emotes show up as emotes - just text and the emote menu for 7tv, FFZ and BTTV are just empty ;s
any solutions or somethin?

[alpine fable]

i have the same issue

[vocal bone]

it's not the same issue, just do chrome://restart, if doesn't work - make another post

[barren tundra]

I'm using mozilla

I also edited to "similar" not same

[teal flume]

if I'm not mistaken this is just a dns issue just like the others

Sometimes fetching our cdn for extention update get's blocked by either ISP or the DNS. I still don't understand why would such a thing happen. But it usually get's resolved after 1 day for the person / flushing dns

I tried so hard to replicate this yet I couldn't. And everytime I see someone having this issue it's either a day or 2 max and it get's fixed. So that might be DNS issue

[alpine fable]

I've had it for 2 months atleast now, never bothered to try and fix it

only disabled, re-enabled, reinstalled plugin

[teal flume]

Does it also happen to you?

[alpine fable]

yes

[teal flume]

But yet again this is a user network issue I'm still don't understand

[barren tundra]

huh yeah, it did fix itself quite quick

[teal flume]

Yep just like I thought. Sometimes Cloudflare would block IP/DNS for various reasons. In your case. It took 1 day to either get it unblocked/get a new dns.

[crisp lantern]

Sorry!!! Been going through stuff IRL. Going to try this today as I'm still not seeing the 7tv menu. Been having to use the BTTV menu which there I can see 7tv emotes and use them, I just dont prefer their menu lay out. also I'm still experiencing the weirdly cut off menu like above too even after the chrome restart thing.

[teal flume]

It makes sense Try it now see if it can work

[crisp lantern]

Okay! woot! so with just 7tv extenstion, I can now see the menu.... but the menu is empty like someone mentioned above.

oh? Nevermind they loaded in, took a bit

Okay so the menu is back! Yaay! Should I try installing my extensions I use one at a time and restart chrome after each to see what happens?

[teal flume]

Yep. it was just dns really

you're cool now

[crisp lantern]

Thank you!