Emojis Not Loading

[outer willow]

I followed all the steps in the "Emotes not loading/Region Issue" to solve my issue but its still not fixed.

It started happening few days ago only

[autumn rose]

does 7tv.io load for you?

[outer willow]

shows this

[autumn rose]

What browser are you on?

[outer willow]

Brave

[autumn rose]

Can you turn off the brave shield

and see if it loads

[outer willow]

on twitch?

[autumn rose]

Yeah

[outer willow]

i have already turned it off

it interefres with ublock

so i turned it off on most sites

[autumn rose]

Does it work on another browser besides brave?

[outer willow]

just checked on chrome and its not working there too

[random latch]

https://cdn.7tv.app/ fails to load for you, that's where actual images of emotes are stored

but you're a next person that idk why it happens

[outer willow]

yeah i have no idea too how it started happening recently

everything was fine last week

[random latch]

https://37.27.171.117/

does that load for you?

[outer willow]

Nope

shows a white screen

[random latch]

white screen

buh

[outer willow]

nvm it shows this now

[autumn rose]

oh so it does load

[outer willow]

yeah when it was loading

[autumn rose]

click advacned

[random latch]

yeah go to advanced and continue

[outer willow]

yeah mb

[random latch]

#1204118802984476682 message

do this

and it'll fix it

[outer willow]

i have already done this

[autumn rose]

did you include the #?

[outer willow]

no

[random latch]

you did it wrong then, can you show the hosts file?

[autumn rose]

[outer willow]

ok wait

[autumn rose]

[random latch]

or do ipconfig /flushdns and show the response of nslookup cdn.7tv.app in cmd

[autumn rose]

[random latch]

do ipconfig /flushdns

first

[outer willow]

mb

[random latch]

wait what

can you scroll up and show what does it say

[random latch]

it didn't work

[outer willow]

nvm i did it wrong

[random latch]

nvm

why doesn't it pick new ip

[outer willow]

[random latch]

wait why does your hosts file have .txt extension

that's the wrong file

[outer willow]

il save with all files wait

wait yeah

i have two host files

[random latch]

edit the hosts one

[autumn rose]

[random latch]

without any extensions

the one with .txt isn't used for anything

[random latch]

you probably made it by mistake

[outer willow]

this one right

[autumn rose]

Yeah

[random latch]

and do the cmd thingy again

this 37.27.... ip should show up

[outer willow]

ok wait

[outer willow]

i have put a . (period) here too when i copy pasted from a reddit post

[autumn rose]

I see it

[random latch]

from a reddit post

buh

[outer willow]

yeah

il link it wait

https://www.reddit.com/r/Twitch/comments/1hcn4wk/7tv_emotes_not_loadingshowing/

first comment

[outer willow]

where do i check?

i have fixed the file now

[random latch]

do ipconfig /flushdns again

[outer willow]

oh ojk

[random latch]

and nslookup cdn.7tv.app

should show it

[random latch]

buh

[random latch]

did you remove this dot?

[outer willow]

i did

[random latch]

is this file in C:\Windows\System32\drivers\etc?

[outer willow]

yes

thats how i opened it in notepad

[random latch]

try to open https://cdn.7tv.app/ in the browser

maybe cmd is trolling

[outer willow]

still shows this

[random latch]

can you restart your pc maybe?

[outer willow]

alright

[random latch]

idk why it won't pick it up

[outer willow]

did the restart

and its still not loading

[outer willow]

same thing happened

[random latch]

don't you have the record for cdn.7tv.app somewhere higher in this file?

weird that nslookup is returning only 1 ip for you

[outer willow]

no

i have put this first time

[random latch]

something is wrong with your hosts file, because the ip you're trying to connect isn't even any of the cdn IPs

[outer willow]

umm

i did something wrong?

[random latch]

can you clear this file for a sec? like copy the content of it somewhere else

and save it without anything

[outer willow]

ok

[random latch]

and do ipconfig /flushdns

[random latch]

I have no idea, seems like this file is being ignored

but idk why

[outer willow]

damn

[random latch]

can you revert the hosts file

like it was before

and try to click "flush socket pools" here? chrome://net-internals/#sockets

[outer willow]

ok

[random latch]

with the cdn.7tv.app entry obviously

[outer willow]

yeah ofc

[outer willow]

i did it now what

[random latch]

now is https://cdn.7tv.app working?

[outer willow]

still not

wait

it load

[random latch]

[autumn rose]

https://www.nslookup.io/ does it load here?

[outer willow]

this right?

[random latch]

PagStick~3

[autumn rose]

Oh

[outer willow]

it shows this

[random latch]

yeah it should work

now

[outer willow]

oj

lemme check

[random latch]

the emotes i mean

[autumn rose]

[outer willow]

I CAN SEE THE EMOTES

LES GOOOO

[autumn rose]

[random latch]

PagBounce

[autumn rose]

so what fixed it

[outer willow]

Thank you guys!!!

[autumn rose]

clearing the host file?

[random latch]

I have no idea

[outer willow]

and clicking that thing

[autumn rose]

[random latch]

I think this

but idk for sure

[outer willow]

yeah

[random latch]

could be that windows updated the hosts file itself

after time

[outer willow]

guys

nvm

[autumn rose]

[outer willow]

still blank

[random latch]

what

NOOO

[outer willow]

how???

[autumn rose]

chrome://restart

did it just break?

[outer willow]

i see

i had frankface extension too

i removed it

and now its fixed

[autumn rose]

[random latch]

pepeMelt

[outer willow]

yep works

[autumn rose]

did you do the restart before removing ffz?

[outer willow]

yeah

[autumn rose]

Odd

[outer willow]

maybe yeah restart fixed it

[autumn rose]

Well I am glad it works now

[outer willow]

yeah

me too

i can sleep in peace now

[outer willow]

@random latch @autumn rose sorry to ping you again but its back to emotes not loading

and the website is also not loading now

[random latch]

can you check your hosts file again?

maybe it reset

[outer willow]

wdym

its there

[autumn rose]

did you try the steps down from here again?

copying the content you have in the host file and then removing them from the file

try to click "flush socket pools" here? chrome://net-internals/#sockets

[outer willow]

il try again

tried it

still not working

[autumn rose]

you dont have any vpns or anything right?

[outer willow]

nope

[autumn rose]

you did run the notepad as admin right?

[outer willow]

yeah

always

i cant save then

i have to

[autumn rose]

can you replace the other one and just put this in the file 37.27.171.117 cdn.7tv.app
and then flush dns and do the nslookup again

[outer willow]

ipconfig /flushdns right?

[autumn rose]

Yeah

[autumn rose]

can you type nslookup cdn.7tv.app 8.8.8.8

[outer willow]

Hey

it started working again

[random latch]

buh

[autumn rose]

[outer willow]

lke

hafl of the emtoes are loading

[random latch]

can you do nslookup when its working?

thjat makes 0 sense

[random latch]

they're cached

[outer willow]

its like breaking

[random latch]

probably

[autumn rose]

I think its just how they are cached

oop

[outer willow]

no earlier these werent also loading

yeah some of them are loading

some are still empty

earlier all of them were empty

Sorry guys i have uni tomm and have to sleep il check in like 15 hours

[outer willow]

Hi am back guys

@autumn rose @random latch its still broken

[outer willow]

Pls help guys

[vale verge]

this is weird, try turning off antivirus or any internet security if u have one, might as well change DNS in your network settings or router to 9.9.9.9 and 1.1.1.1, or contact ISP

[outer willow]

i am already on cloudfare dns and i havent changed it in like months

i tried changing it to some other and it didnt fix

and about antivirus i have quick heal antivirus and i have disabled browser security because it interferes a lot

[vale verge]

does 7tv site work on your phone?

[outer willow]

the thing is this problem started last week only so i dont think antivirus and dns can be the issue

[outer willow]

i have never used it there

[vale verge]

try it

if it works its your pc

[outer willow]

alright

there is an app on playstore?

[vale verge]

https://7tv.app/emotes/trending

just use web

[outer willow]

oh ok

do i use mobile data or wifi which is connected to my pc

[vale verge]

wifi

[outer willow]

ok

yep they are loading on mobile

[vale verge]

so its your pc which is a good sign, but you've tried everything we can think of

[outer willow]

yeah

how did it work for a short period of time and broke again

[vale verge]

in the mean time https://one.one.one.one/ might be your best option

[outer willow]

i already have it downloaded

[vale verge]

[outer willow]

i have tried it

doesnt work

[vale verge]

[outer willow]

https://tenor.com/view/down-bad-gif-23622544

[vale verge]

warp should work in most case, so its something that block the connection

[outer willow]

yeah thats what i figured too i use warp always whenever i cant acces some site and it always works so confused why doesnt it works here

[vale verge]

do u know if your internet support ipv6?

try turning this off

[outer willow]

how do i reach here

[vale verge]

press Start - search for "network"

1s

[outer willow]

i got it

[outer willow]

i turned it off

and still not working

[vale verge]

open cmd - ipconfig /flushdns

then ping cdn.7tv.app

[outer willow]

after turning that off right?

[vale verge]

yeah

ipv6 doesnt work for some people

[vale verge]

now open a private browser tab and try 7tv.app

Emotes - trending

[outer willow]

doesnt work

[vale verge]

start cmd:
netsh winsock reset
netsh ip reset
then restart pc

[outer willow]

alright

[outer willow]

2nd cmd wrong?

[vale verge]

maybe netsh int ip reset

[outer willow]

this?

[vale verge]

actually test the site again before restart then restart

yeah

[outer willow]

ok

still doesnt load

il restart now

[vale verge]

[outer willow]

[vale verge]

[random latch]

Wait it actually started to ping the right ip

Can you look at a different browser?

Edge or something

[outer willow]

same issue

[vale verge]

try firefox as its non-chrome

[outer willow]

il have to download it wait

[vale verge]

this is so weird

[random latch]

So I guess you still can't access https://cdn.7tv.app/ directly?

[outer willow]

yep

[vale verge]

[random latch]

So why does windows can

It doesnt make any sensw

[vale verge]

[outer willow]

it loads in firefox

[vale verge]

so its a sussy extension maybe?

[outer willow]

wdym

[vale verge]

but it didnt work in private mode either

[outer willow]

yeah

[vale verge]

unless u allowed extension in private mode

or its just chrome problem

but it works for me on brave

[outer willow]

i cant access extension in private mode

cdn.7tv.app still doesnt load on firefox

[vale verge]

then how did the emotes loaded

[outer willow]

i scrolled a little

and the dont load anymore

only the first page

[vale verge]

[outer willow]

so it means they were cached?

[vale verge]

well u just installed firefox so its not cached

[random latch]

Clear cache on 7tv.app website

[outer willow]

ahh

[random latch]

On the chromium browser

[random latch]

Alsp do that again

[outer willow]

this ?

[random latch]

(sorry kira for the ping)

[random latch]

What is that

[outer willow]

i went into cookies and site data

[outer willow]

this pops up

[vale verge]

that should work

[random latch]

Wait a sec, I'll get on my pc

[outer willow]

ok

[random latch]

Try this in the meantime

[outer willow]

doesnt work

i did this half an hour ago too thinking it might work again

[random latch]

soo give me an ss from http://37.27.171.117/ and https://cdn.7tv.app/

and nslookup cdn.7tv.app from cmd

want to confirm if that's a chromium issue

[random latch]

what

try ping

cdn.7tv.app

[vale verge]

weird nslookup thats for sure

[random latch]

che

[vale verge]

here's mine

[random latch]

nslookup isn't even any of the cdn ips

[vale verge]

[random latch]

but nslookup should show the same as ping

so I'm confused

and why does firefox use the correct ip

[outer willow]

i mean firfox also only showed the first page and doesnt work afte that

[vale verge]

what is even cdn.7tv.app.domain.name

[random latch]

oh, I was wrong about the nslookup

but why does browsers ignore hosts file too

@outer willow go on brave and chrome://settings/security and disable "Use secure DNS"

[outer willow]

lmao

i was just about try this too

[random latch]

[outer willow]

still doesnt work

[vale verge]

im still doubting about the cdn.7tv.app.domain.name

[random latch]

try to see https://cdn.7tv.app/ directly

and ctrl_f5 maybe

[random latch]

yeah that's weird too, but hosts file should override this nslookup answer

[vale verge]

try nslookup cdn.7tv.app. (yes with a dot at the end)

[outer willow]

same result

[random latch]

basically better to test if you can access this website, emotes can be cached

[random latch]

what

pepeMelt

[vale verge]

ok now add that dot in the hosts file

[outer willow]

thats why the reddit post had . in there??

[vale verge]

i guess

maybe they know something we dont

[outer willow]

like this right

[vale verge]

yes

✋

[random latch]

Prayge~1

[outer willow]

do i restart pc?

[random latch]

you can try at this point

[vale verge]

[outer willow]

same result

[vale verge]

do u use default dns in brave?

[outer willow]

no cloudfare

[vale verge]

try default maybe

switch off

[outer willow]

i have tried everything

nothing worked

[vale verge]

ipconfig /flushdns

[outer willow]

ok

switch off or defualt?

[vale verge]

switch off

[outer willow]

same

[vale verge]

how about https://cdn.7tv.app./

[outer willow]

it works

[vale verge]

do u remember the way to disable ipv6? same thing, but this time double click ipv4 - Advanced - DNS tab, see if there is a DNS suffix listed if there is, try removing it.

[outer willow]

nothing is there

[vale verge]

are u happen to have adguard home in your network?

[outer willow]

how do i check?

[vale verge]

nah its a 3rd party thing

[random latch]

http://192.168.1.1/

if your router page shows up, then you don't have anything like this

since nslookup uses this IP

[outer willow]

yeah it shows up

[vale verge]

i wonder if in the hosts file, if u add cdn.7tv.app. cdn.7tv.app.domain.name 7tv would work

[outer willow]

but i dont have this copmanys router

i have airtel and it shows ZYXEL

[vale verge]

[random latch]

what

there's so much wrong

[vale verge]

how

[outer willow]

lemm check on mobile

[random latch]

ZYXEL which is one of airtel's new fiber modem/router being installed.

[outer willow]

ah so its fine

[vale verge]

try this

[outer willow]

ok

[random latch]

I'm still curious why it loaded some of the emotes on firefox

[vale verge]

37.27.171.117 cdn.7tv.app. cdn.7tv.app.domain.name

[random latch]

even when cdn was unavailable

[vale verge]

yeah

like it loaded for a few seconds then gave up

[outer willow]

anything else?

[vale verge]

remove the first 2 lines

[outer willow]

alirght

[random latch]

offtopic, does this url open for you? https://cdn.7tv.app/emote/01F6MZGCNG000255K4X1K7NTHR/4x.avif

[outer willow]

nope

[random latch]

on firefox?

[outer willow]

both the sites not loading

[outer willow]

il try

[random latch]

add <> around the url

[outer willow]

sorry i dont understadnd

where do i add this

[random latch]

this message was to mtd

dont worry about it

[outer willow]

oh ok

doesnt load even on firefox

[vale verge]

oh i forgot

[random latch]

secure connection failed

[vale verge]

https://cdn.7tv.app./emote/01F6MZGCNG000255K4X1K7NTHR/4x.avif

[random latch]

che

[vale verge]

try adding the dot behind

[outer willow]

works

[vale verge]

it has something to do with DNS resolving the url i guess, the site is cdn.7tv.app it got confused and trying to add it like cdn.7tv.app.com

[random latch]

I searched about it and actually your dns resolver appends ".domain.name" to cdn.7tv.app

why tho, idk

[vale verge]

change DNS maybe?

you said cloudflare maybe try google 1.1.1.1

or quad9 9.9.9.9

[random latch]

37.27.171.117 cdn.7tv.app.domain.name cdn.7tv.app

try to add this to hosts file

[outer willow]

i have tried everything i can here and none of them works

[vale verge]

hmm try puting that in OS default, then change DNS in ipv4

[outer willow]

done

[outer willow]

ok

[vale verge]

ipconfig /flushdns in cmd after

[outer willow]

doesnt work

[vale verge]

reinstall internet driver might fix it

[outer willow]

how do i do that?

[vale verge]

i afk a bit, some irl stuff

[outer willow]

first one right?

[vale verge]

yes, iirc, u dont need to restart, just uninstall, scan for hardware change and it should install

[outer willow]

ok

do i select this? or uncheck

default was unchecked

[vale verge]

yes check it

[outer willow]

same

[vale verge]

[random latch]

This can be some router settings tbh

Not much you can do on windows

[vale verge]

but it works on his phone

might try again on phone

[random latch]

On wifi on the same router?

[vale verge]

yeah

[outer willow]

yep

[random latch]

If that's the case you can try to hotspot your wifi via your phone to your pc

If you get what I mean

[vale verge]

worst case scenario is reset pchttps://www.reddit.com/r/techsupport/comments/15r7pvj/i_can_access_a_page_from_my_cell_phone_but_not/l7jzv3n/

[outer willow]

i mean i would be using my mobile data right and doin usb tethering

[outer willow]

yeah i think so too

[random latch]

You can share your wifi via your phone

[outer willow]

through usb tethering?

[random latch]

I think so

Wait

[outer willow]

i have only used that whenver my wifi was down

[random latch]

You're using ethernet on your pc?

[outer willow]

i just checked on my laptop with same wifi and cdn.7tv.app loads there

so has to be a pc issue

[outer willow]

yes

[random latch]

Your pc makes cdn.7tv.app.domain.name from cdn.7tv.app

For some reason

[outer willow]

yeah

I mean i have been meaning to do a pc reset since i havent done it in 2 years

il let you know then

[random latch]

You can try that too

[outer willow]

i forgot how to go to registry

[random latch]

regedit

[vale verge]

win + r - regedit - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Tcpip\Parameters

[outer willow]

yep

[vale verge]

[outer willow]

there is nothing to delete

[random latch]

https://serverfault.com/a/74075 you can try some stuff from here I guess

[outer willow]

ok

[vale verge]

they suggested that domain should be the same as dhcpdomain which is 192.168.1.1

eventhough my domain is empty

my searchlist is also empty

[outer willow]

yep same here

[vale verge]

idk maybe a full virus scan or reset

also check exclude list in antivirus, malware tends to add themself in the exclude list

[outer willow]

il do a pc reset in few days and let you know

thx for your time and helping me

[vale verge]

welcome

[outer willow]

Hey guys just wanted to let you know that i decided to try fix the issue on my own going through various reddit threads instead of resetting pc

since resetting pc for such a niche problem didnt seemed viable and there was no gurantee that it would work after that

so i decided us frankface extension and enaled the 7tv addon and its working fine now

Thx for all your help!

[random latch]

how is it working with ffz, when literally cdn doesn't work

good for you I guess

[outer willow]

have no idea saw a reddit comment and yeah it works