invisible emotes

[little gale]

This has been happening for at least a month now and I have uninstalled and reinstalled the extension. All my emotes are invisible. /refresh doesnt work or anything. I need some help.

[burnt marsh]

Are you on opera?

If so refer to this #1204118802984476682 message

[little gale]

No im on chrome. I treid opera and I have the same issue

[burnt marsh]

#1204118802984476682 message

[burnt marsh]

Are emotes loading on the site? Or just in your extension

[little gale]

they are not loading at all. At first it was just a couple emotes then one day they just all stopped

[burnt marsh]

What region are you from? It’s weird that they would all stop

https://cdn.7tv.app/ https://7tv.io/ any errors here?

[little gale]

what am I looking for? Because they are not loading

[burnt marsh]

It should say “welcome to 7tv” but since they aren’t loading try what I posted above

[burnt marsh]

Try this

[little gale]

I did that and still no fix. The first link that says cdn.7tv.app doesnt load

[burnt marsh]

Are you using a vpn or anything?

[little gale]

but the one that says 7tv.io says "welcome to the 7tv API"

[burnt marsh]

Also do chrome://restart after doing that

[little gale]

No

It didnt fix.

let me try on opera

and not chrome

[burnt marsh]

Can you check if it loads in incognito

[little gale]

it doesnt

[burnt marsh]

Sorry I am not at home so it’s a bit hard to find a fix for your issue

[little gale]

All good

[burnt marsh]

For the mean time you can get frankerz and enable 7tv emotes there

And disable the 7tv extension

[little gale]

okay thanks

[burnt marsh]

I believe they’ll load for you

No problem! When I get home I’ll check more for a few fixes that could work

[little gale]

okay thanks for the help so far!

[little gale]

they dont load for some reason

[burnt marsh]

Hmmmm

[little gale]

I have no idea could it be something just with my pc settings?

Or twitch?

[burnt marsh]

I don’t think it would be twitch uhh

try with a vpn and see if it’ll load

[little gale]

okay

vpn didnt work...

Ive tried with normal internet and ethernet so I dont think my hotspot will change anything

[jaunty kiln]

You sure you did it correctly? #1204118802984476682 message

Can you do nslookup cdn.7tv.app in cmd? And tell what IP will appear

[noble charm]

vpn didnt work also? very strange

try on phone maybe

[jaunty kiln]

It should look something like that, you won't leak anything https://kappa.lol/twWBI

[little gale]

this is what comes up

[little gale]

mine looks different then the one in that help thing. I dont know if its the same or differnt issue

[jaunty kiln]

do that #1204118802984476682 message

[little gale]

the cdn.7tv.app website doesnt load

[jaunty kiln]

I know, that's why you need to do the steps described there

[little gale]

I did...

[jaunty kiln]

can you do this and send a screenshot?

[little gale]

.

[jaunty kiln]

ah sorry, I'm blind

[little gale]

All good

[jaunty kiln]

can you send the hosts file you edited?

or only the line you added

would be safer

you did something wrong I guess

scrajj

[little gale]

I followed the steps

[jaunty kiln]

try ipconfig /flushdns in cmd

[little gale]

what do i do after

[jaunty kiln]

Try to open cdn.7tv.app

Or actually try ping cdn.7tv.app

Maybe the browser cached the ip somewhere

[little gale]

yeah it opens

[jaunty kiln]

So the emotes should work now

Forget the ping thing

[little gale]

it now looks like this

[jaunty kiln]

Wait

[little gale]

half load like that and half are still invisible

[jaunty kiln]

Try chrome://restart

If half of them load then probably the other half got cached in this broken state

[little gale]

Still dont work :\

FFZ also doesnt work

[jaunty kiln]

Ffz doesnt work?

You mean their emotes?

[little gale]

ffz 7tv emotes dont work

[jaunty kiln]

https://cdn.7tv.app/emote/01J3MVRN000004SVBK6PNC15MS/4x.avif does this load for you?

Just to confirm

[little gale]

it doesnt load

[jaunty kiln]

Not the embed tho

Click on the url

[little gale]

yeah

[jaunty kiln]

So thats not a cdn issue anymore

[little gale]

could a firewall prevent 7tv to work

[jaunty kiln]

Well if 7tv.io loads for you and cdn.7tv.app

Theen no

[little gale]

cdn.7tv.app doesnt load but 7tv.io does

[jaunty kiln]

What

[little gale]

yeahhh..

[jaunty kiln]

Your browser must have cached the website somewhere

If the emote I linked loads

What browser do you use

[little gale]

chrome

but opera GX doesnt work either

[jaunty kiln]

It's impossible for plain cdn.7tv.app to not load when the one I linked loads

Thats weird

[little gale]

ill send what pops up

it loads for like 15 seconds

then this comes up

[jaunty kiln]

Can you do ctrl+f5

Send me an ss of this https://cdn.7tv.app/emote/01J3MVRN000004SVBK6PNC15MS/2x.gif

[little gale]

same screen

thats why im thinking its a firewall or something

[jaunty kiln]

Thats not the firewall

The hosts thingy should fix it

I forgot how it was named but your isp is blocking some protocol that helps russian people access 7tv

And the ip from hosts file is without this protocol

Can you actually try that? http://37.27.171.117/

[little gale]

same screen as before

[jaunty kiln]

Wait what

Maybe this protocol got enabled on this ip

[little gale]

im trying without ethernet

[jaunty kiln]

@burnt marsh how did you find this ip previously

Nvm it has it still disabled

I dont get what's the issue then

Does it work on another device?

This specific ip

[little gale]

could I check on a phone?

[jaunty kiln]

Yeah

[burnt marsh]

Such a weird case I was guaranteed that the host file would fix it

[lime frigate]

Can try tracing the route

tracert on windows or traceroute on unix

[little gale]

how do I do that?

[lime frigate]

tracert cdn.7tv.app

in a terminal

It does show the entire ip route from you to the cdn, so posting the image is partially a self dox

[little gale]

Do I put that tracert into comand prompt or where do I put it?

[jaunty kiln]

Yes, like nslookup and ipconfig you did previously

Just instead type tracert cdn.7tv.app

Dont send the result here tho

There are sensitive data

[little gale]

Do you want me to dm it to you?

[jaunty kiln]

Uuh well excellify was doing something with you

[little gale]

I sent it to him

[lime frigate]

It didnt even complete a single jump, so didnt leak anything

[jade lark]

This happens from time to time, and sometimes emotes take a while to load. I've added 37.27.171.117 cdn.7tv.app cdn.7tv.app to the hosts file.

[little gale]

So should it work?

[little gale]

is there any fix or no

[burnt marsh]

Did you try to change your dns yet?

[little gale]

Whats that?

[burnt marsh]

You can do it in your network settings

Look up how to change dns and try google dns (8.8.8.8) (8.8.4.4) or cloudflare (1.1.1.1) (1.0.0.1)

after you change it open cmd and do ipconfig /flushdns and see if works

[little gale]

okay

[little gale]

nope

[burnt marsh]

you tried both right?

[little gale]

yes

[burnt marsh]

in cmd can you do ping cdn.7tv.app

and see if it gives you a response

[little gale]

(request timed out)

I just logged into my twitch account on another pc and 7tv still wasnt working

could it be something with my router or even my twitch account because its nothing with my pc

[burnt marsh]

Yeah it could be

Thats why I was going to ask you try it on your phone hotspot

[little gale]

7tv works with a hotspot

so what would my router be blocking on 7tv?

[burnt marsh]

uhh

[little gale]

I switched back to my normal internet and now the emotes are somewhat working

half work and half dont but I think its temporary

[burnt marsh]

Have you reset your router?

not saying that would fix it just wondering

[little gale]

I havent

its prob something my dad set up to block out things

[burnt marsh]

~~ I guess you could disable ICMP Filtering in your router settings if its enabled? and it might fix ~~

Ohh

[little gale]

im guessing but its weird that 7tv just stopped working

[burnt marsh]

Yeah it is

[little gale]

I can ask him but I dont know what to ask him to unblock yk

[jaunty kiln]

cdn.7tv.app and 7tv.io

[little gale]

Could 7tv be blocked by an ad blocker?

[burnt marsh]

Disable it and see if it works

It could I guess

[sacred flame]

I should have checked this thread before creating my post

But yeah i have the same exact issue as this guy

[spare lotus]

Same. I just dealt with it for the last month hoping itd fix itself lol

[burnt marsh]

Did you try the host file?

[spare lotus]

gave it a shot, but didn't seem to do anything

[burnt marsh]

Can access these cdn.7tv.app 7tv.io

[spare lotus]

im not intruding on a ticket am I? i dont wanna have pings going wild on someones biz.

[spare lotus]

7tv.io loaded. I see welcome to the api message followed by other stuff. cdn.7tv.app is not loading

[burnt marsh]

It’s the same issue so it’s fine but it would be better if you made a new ticket

[spare lotus]

I can do that.

Just saw theres quite a few of these and didn't know best course of action

[sacred flame]

So do i also join their thread?

or you are gonna talk to me in my own thread only?

[burnt marsh]

your own thread