Paints & Badges not loading

[lime plinth]

I've logged out, logged in of 7TV and twitch, ran /refresh and nobody's paints are showing up. How can I fix this

^ Tried chatterino & 7tv extension

just also restarted my pc still nothing showing

checked on my alt aswell on a different browser and it's not loading either

[safe meteor]

are you using a vpn?

[lime plinth]

If I enable one it fixed it. But disabling it stopped

Thinking maybe some form of restriction was placed on my account... I got accused of doing something that I never did

[safe meteor]

Yeah I believe that is what happened

I don't know any of the details regarding this restriction though

[lime plinth]

Yea probably, I've dmed Owner to chat about it; I got accused of botting someone which never happened... was all a coincidence and I think someones tried to throw me under the bus

[safe meteor]

Yeah probably best to dm them or wait for a mod to respond here and they might know the situation

[lime plinth]

I'm very confused currently.. now it's all loading again

[safe meteor]

without the vpn?

[lime plinth]

Without the vpn only my name is showing... everyone else's isn't showing

[safe meteor]

like your paint?

Do chrome://restart real quick

[lime plinth]

Yea I've definitely had some IP blacklist from 7TV, my stuff all works with a vpn; without it doesn't

[safe meteor]

Yeah very odd, I would just wait for a mod or higher to respond via here or dms

[lime plinth]

To me though surely it'd not allow me to access their site and stuff too?

[safe meteor]

Yeah I personally would think it would say "BANNED!" on your account but it does not..

just to at least let you know

[lime plinth]

Kinda what I thought

I'd have some indication

With no vpn

Refresh 1

Refresh 2

Refresh 3 - vpn now on

😦

[safe meteor]

Yeah def seems like a blacklist

Just have to wait for them to respond.. I heard small details but I have no idea the situation

[lime plinth]

About me?

[safe meteor]

Yes

but I do not recall the information so I won't give my input being that I know nothing on the situation, just have to wait and see what they do I guess

[sudden pulsar]

what error do you get on https://events.7tv.io/v3 or https://7tv.io/?

[lime plinth]

No error

The other page says welcome and my country, says my ip

[sudden pulsar]

so you're not ip banned, the endpoints work

or maybe this ban works in some weird way idk

[safe meteor]

you did try with the vpn off right?

well yeah I guess if it shows your ip

[lime plinth]

That was on ky phone

Lemme check my pc rw

Rq

[lime plinth]

on pc

[sudden pulsar]

I'm confused

so it should work

[lime plinth]

Nothing loads on my ip

Nobodys paints load on my ip

[safe meteor]

do emotes work?

[lime plinth]

Yes

[sudden pulsar]

so could be cached or only eventapi doesnt work

but it works tho

maybe I'll figure out something later, or someone else will help

[lime plinth]

Think i got hit with an ip blacklist after stuff happened this previous weekend… its been cleared up so just got to be patient now

[lime plinth]

@sudden pulsar apparently i wasn’t restricted at all

still isn't working @safe meteor 😭

it shows but it's a paint i haven't worn in ages

vpn off so ig it's a good start

[safe meteor]

Clear cache again?

[lime plinth]

How to do that

[safe meteor]

In your chrome settings

You can look it up on google itll tell you how

[sudden pulsar]

Try to do ctrl+shift+i, 'Application' tab at the top, look for storage, seventv and remove entitlements by right clicking

This will remove cached cosmetics

Do that on twitch obviously

[lime plinth]

Oh i see, i will try later and update you

[shut hound]

same issue for me

[shut hound]

chrome://restart worked for me for now

[sudden pulsar]

That's not the same issue if restart fixed it

[lime plinth]

Hey! Trying this now - can't find the right click option though, if I right click the "7TV" tab it will do nothing but anything inside will give an option to clear

[sudden pulsar]

uuh

click on indexeddb

mb

and there 7tv > entitlements

[lime plinth]

here?

do i press clear

[sudden pulsar]

yes

[lime plinth]

Now paints aren't loading at all

[sudden pulsar]

well it cleared cached paints

so new ones should take over

[lime plinth]

I restarted chrome still no paint showing on my name

[sudden pulsar]

aren't you blocking api somehow?

via pihole or something, adguard idk

[lime plinth]

That's all my extensions

hm

[sudden pulsar]

can you try with the nightly extension?

it shouldn't change anything but I'm running out of ideas

[lime plinth]

on nightly

Yet again... VPN on and...

wtaf

[sudden pulsar]

check 7tv.io and events.7tv.io/v3 with vpn off

it doesnt make sense you can access them with vpn off but extension cant

[sudden pulsar]

disable the vpn

like check these websites when paints dont load

[lime plinth]

ip at the end

vpn off ^

[sudden pulsar]

is it your non-vpn ip?

[lime plinth]

Yes

So if I enable vpn, go onto chat and it loads - then disable it continues to work for a bit, restarting browser it still works but then after a while it just stops working.

[sudden pulsar]

can you check browser console on twitch.tv for any errors?

make sure it's all levels and search for 7tv

[lime plinth]

Ok so just tested - only the people who type in chat while my VPN is on paints stay

everyone else's don't show

[sudden pulsar]

yeah because extension caches it

but I dont get why it doesnt work without vpn

[lime plinth]

I'm so confused

[sudden pulsar]

me too

[lime plinth]

Anything else I can try?

Thing is even chatterino was bugged

and chatterino homies

[sudden pulsar]

it seems like you can't access api from what you're saying

but you literally can

I dont get it

I'll get back here when I figure something out

but idk anymore

scrajj

[lime plinth]

Now only 1 other persons is showing @sudden pulsar Idek anymore - if you have anything else @ me

[sudden pulsar]

maybe the eventapi is just slow for you? It's the same for me on chatterino

my paint shows after like 10 minutes

[lime plinth]

I mean unless the new dev edited smthin

Mines always loaded within 3 msgs beint sent

[sudden pulsar]

yeah mine too

bu recently I noticed that

maybe it's the same for you

like don't turn on vpn and just wait

and see if it'll load

cdn is having issues with being slow, but maybe api is affected too?

[lime plinth]

Where are you from

Possible location issue?

[sudden pulsar]

poland

[lime plinth]

Im from northern irrland

No connection there

[lime plinth]

still nothing lmfao

on chatterino

[lime plinth]

@sudden pulsar @safe meteor Thinking this is an issue the new dev has created

[safe meteor]

This was on the down hill before the new dev I believe

It has gotten way worse but I am sure he'll end up fixing it

[lime plinth]

@safe meteor Whole things working with a vpn on. wtaf

[white plover]

The local not working/vpn working thing might be because a specific eventapi server is having issues and the vpn is using a different one

[lime plinth]

You might be smart tbf

@safe meteor Ryan is our savoior

I put my vpn on local device and all chatterino and shit works

[safe meteor]

I taught ryan from the ground up

[lime plinth]

:capping:

[safe meteor]

My pupil some would call him

[safe meteor]

Glad it works! I’ll pass the info on

[lime plinth]

Thank you!1

It loaded all the paints onto my chatterino

[safe meteor]

Still not the main fix but glad it works for you

[lime plinth]

Yea It'll still bug some people's shit

but atleast this works for mean time

[safe meteor]

[tranquil ferry]

sorry if bumping other post, but for me, paint is also not loading, badges neither. was this a bug or blacklist or?

[sudden pulsar]

it's being investigated

one of eventapi instances isn't working as it should

[tranquil ferry]

so not just on my end?

[sudden pulsar]

nope

[tranquil ferry]

man i was going insane

thanks

reinstalled extension like 10 times, switched to nightly/stable, other browser, was losing it

thx for confirmation ❤️

[tender girder]

idk if this helps at all to figure the problem out but for me my sub ran out and i couldn't see my paints/badges i own.
it fixed when i resubbed but im pretty sure i could see owned when i wasn't subbed before

[sudden pulsar]

well it shouldn't be related to if you're subbed or not

[sudden pulsar]

oh wait, that's correct, you can't see your cosmetics when you're not subbed

but that's intended and not related to this issue

[tranquil ferry]

yea i am subbed

[tender girder]

ah okie, i could've sworn you could see owned before when not subbed. mb then

[sudden pulsar]

workaround for now is to use a vpn or wait until it connects you to the other eventapi instance

[tranquil ferry]

is there a way to force connect to other eventapi

asikde from vpn

[sudden pulsar]

there is not unluckily

[tranquil ferry]

vpn doesnt work for me either

[white plover]

you could in the past, this was a consequence of the new backend

[safe meteor]

Try chrome://restart now

It seems to be working for others

[safe meteor]

Same with you

[tranquil ferry]

nothing yet

[safe meteor]

Maybe it changed servers on its own ok sorry

[fierce shell]

Thankful I'm not the only one having this issue

[safe meteor]

Hey! did it ever fix for you?

[fierce shell]

unfortunately no

[safe meteor]

Can you try something that worked for me just now

[fierce shell]

yeah ofc

[safe meteor]

Can you hit f12 on twitch and click here under application

and refresh the cache

I right clicked and deleted the SEVENTV#CACHE but I assume refreshing is the same thing

[fierce shell]

im on opera

gx

[safe meteor]

My paint was still not showing up same with personal emotes

Oh

Can you clear cache on opera than

Or did you try that

[fierce shell]

i did but i tried it again and it didnt work

[safe meteor]

Does it work on another browser?

Opera isn't offically supported with 7tv so it could be just an opera issue

Yeah mine isnt showing up on opera either.. give me a sec Ill see if I can fix it on my end

[fierce shell]

Sorry downloading chrome rn

[safe meteor]

You're good!! no rush on anything

Oh

Ok right click on twitch and click inspect elements

at the top where you see Elements, console and sources click the >> and click application

and try to refresh the cache storage and see if that changes anything

It just fixed for me on opera

[fierce shell]

it didnt

for me

[safe meteor]

You also did chrome://restart in the url for opera right?

[fierce shell]

yeah

[safe meteor]

And to clarify emotes and all are loading for you just not paint and badges correct

[fierce shell]

yeah

[safe meteor]

The devs are still working on it I guess, I just assumed the steps that let it fix for me would be the same steps that would fix it for you

[fierce shell]

thats okay lol! thank you for trying to help me at least!

[safe meteor]

No problem!! the devs are aware of this channel/issue and I am 100% sure they'll fix it here soon. They are really smart way smarter than me so

The only thing I could recommend is using a local vpn which helped for some people but it is a bit of an effort if you wanted to try it

obviously not a "fix" but just something to use while they work on this issue

[fierce shell]

thank you for that! ill try tht

[safe meteor]

Of course! hope its resolved soon

[lime plinth]

@safe meteor Back to not working lmfao

Just tried ur thing above to

[cerulean dawn]

my friend is on mozilla

and got the same thing

[sudden pulsar]

that's not the browser issue, the problem is on 7tv side and you can't force yourself a different instance of eventapi without a vpn or waiting until it gets changed for you

[barren mica]

mozilla + opera, for both same issue

[barren mica]

okay thank you so much !

[untold warren]

hello, im glad to see that im not the only one with this problem, just scrolled trough everything in this channel ^^

[simple hemlock]

realized yesterday I am having the same issue.

[dreamy pine]

i have same issue

[fierce shell]

i have come to find out that on my macbook using the same opera gx build as my pc my paints and badges are there, but on my pc itself theyre gone

[sudden pulsar]

can be that your mac is connecting to a different eventapi instance, which works fine

this screen is from https://events.7tv.io/v3

forgot to add

[fierce shell]

okay one sec ill check

[sudden pulsar]

also can be that these cosmetics were cached on mac

since you previously saw them

[fierce shell]

yeah they are on different instances

[languid pelican]

I have the same issue since today. I can only see 7TV paints/badges in Chatterino and webchat with a vpn. Is there something I can do?

[sudden pulsar]

nope, maybe the instance will change for you, only some of them don't work

either way you can only wait

or use a vpn to force a change

[languid pelican]

hmm ok thx

[solid robin]

We restarted some other stuff like 30 minutes ago, and seems like event-api-5 should be working again now

[lime plinth]

Ohh a new dev

Hi new dev

[tranquil ferry]

it is indeed working :3

ty devs ❤️

[lime plinth]

Lets go devs ❤️ @safe meteor thank you so much

[languid pelican]

Having the same issue again. Guess I just have to wait again.

[twin citrus]

bumping. same thing has happened to me today. no badges/paint in browser or chatterino

[safe meteor]

Try connecting to your hotspot or a vpn and then switching back and see if it changes the event api

the paints should work after that

[eager leaf]

same thing happening to me rn

[safe meteor]

Did you try the thing I said above?

[eager leaf]

i dont have those options

[safe meteor]

You can also restart your router for a new one

[eager leaf]

[safe meteor]

I know

[eager leaf]

doesnt work

[ivory summit]

worked for me literally 10 seconds ago

thanks @safe meteor 🐐

[safe meteor]

Np!

[safe meteor]

I guess there is a 1-6 chance you connect back to the same event

[twin citrus]

yeah i did both VPN and hotspot. neither worked

[safe meteor]

Yeah it’s not a guarantee switch I don’t believe

I guess you could try again and see if it switches the event API that it’s connecting you to?

But might just have to wait till they fix it

[sudden pulsar]

can you give the content of https://events.7tv.io/v3 on both hotspot and your normal internet?

the line starting with data: is enough

[twin citrus]

normal internet: data: {"heartbeat_interval":45462,"session_id":"01JKEGREH6JHR2K1EFRZZX1BKE","subscription_limit":500,"instance":{"name":"event-api-6","population":126799}}

hotspot: data: {"heartbeat_interval":47253,"session_id":"01JKEGXTQB10KFKC89884HGSG6","subscription_limit":500,"instance":{"name":"event-api-2","population":125839}}

[sudden pulsar]

wait what

and it still doesn't work on mobile hotspot?

[twin citrus]

no

[sudden pulsar]

so 2 and 6 is broken?

thought only one instance is having issues

wait turn on your hotspot

and come to your twitch chat

[twin citrus]

ok

[sudden pulsar]

nvm, what's your channel name?

thought you had it linked

[twin citrus]

oh yeah it wont update that <twitch.tv/haHAA_12_btw>

[sudden pulsar]

are you on your hotspot?

rn

wanna test if that's eventapi issue or something cached on your side

seems like both eventapi 2 and 6 is not working

weird

I guess you need to wait until it gets fixed

[twin citrus]

okay np. thanks for trying

[sudden pulsar]

or wait until it rolls another one for you that isn't 2 5 and 6

[halcyon cobalt]

Just wanted to add that I'm having the same issue. VPN off = no paints, VPN on (same country)= paints are on

[safe meteor]

Should be fixed now @twin citrus and @halcyon cobalt if you wanted to try it

[twin citrus]

works now thank you!