Emotes loading very slowly after recent update | 7TV | Page 1

pallid girder Jan 26, 2025, 2:51 AM

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Recently after I updated my computer to Windows 11, and the new website for 7tv was released, when i search for emotes, they either load extremely slowly (taking multiple minutes to visibly appear) or don't load at all.

I've tried the hosts file fix at the bottom of the known issues compendium, to no avail.

The following messages appear in my browser console when attempting to use the 7TV website:

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://static.cloudflareinsights.com/beacon.min.js/vcd15cbe7772f49c399c6a5babf22c1241717689176015. (Reason: CORS request did not succeed). Status code: (null).

None of the “sha512” hashes in the integrity attribute match the content of the subresource. The computed hash is “z4PhNX7vuL3xVChQ1m2AB9Yg5AULVxXcg/SpIdNs6c5H0NE8XYXysP+DGNKHfuwvY7kxvUdBeoGlODJ6+SfaPg==”.

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I have also noticed that some emotes are showing up as blank or loading very slowly in twitch chat as well, unsure if directly related or not.

I use firefox as my main browser, but I've also tried google chrome and it has the same issues for me.

mellow sluice Jan 26, 2025, 3:23 AM

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The CDN is having issues and is being worked on

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When did this start for you?

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And what region are you from if you don’t mind me asking

jagged current Jan 26, 2025, 5:07 AM

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mellow sluice The CDN is having issues and is being worked on

Yeah I'm also getting this. I'm in EAST NA and emotes have been loading very slowly since around a week ago. It started just a little slow but it's getting worse and worse

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30 seconds of waiting and it's still like this

mellow sluice Jan 26, 2025, 5:11 AM

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Ty I really appreciate it! We are taking down the info and trying to pinpoint the issue

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However I was having this issue myself but after trying something the loading decreased by a lot

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#1204118802984476682 message

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I tried this even though I thought it would be outdated but it seemed to have fixed my issue.. I am not sure if it was because I activated ipv6 of it was a step in between but you can try this and do a chrome://restart and see if your loading is decreased

jagged current Jan 26, 2025, 5:23 AM

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mellow sluice I tried this even though I thought it would be outdated but it seemed to have fi...

Hmm, unfortunately, for me, nothing of those steps worked. Also, I don't have ipv6 so I can't really test that but are you sure that you have ipv6 ?

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It's quite rare

mellow sluice Jan 26, 2025, 5:23 AM

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edit I just checked and I actually do have ipv6

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I just put the steps in and everything seemed to better itself out but it could just be a coincidence

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It is for sure an issue with our CDN and it is being worked on like I said before, I really appreciate your info! and sorry the steps didn't work

jagged current Jan 26, 2025, 5:26 AM

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Yeah there is probably nothing that can be done

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locally

jagged current Jan 26, 2025, 5:26 AM

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mellow sluice I tried this even though I thought it would be outdated but it seemed to have fi...

Also what do you mean by outdated ?

mellow sluice Jan 26, 2025, 5:29 AM

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Well that was the original fix for an issue kind of similar to this

pallid girder Jan 28, 2025, 4:38 AM

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mellow sluice And what region are you from if you don’t mind me asking

Not sure of the exact time frame unfortunately, no earlier than two weeks ago I'd say. I'm from New Zealand.

pallid girder Jan 28, 2025, 4:42 AM

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mellow sluice https://discord.com/channels/817075418054000661/1204118802984476682/121425053864...

This did seem to reduce the loading by quite a bit, it's still quite slow, but much much better than before.

mellow sluice Jan 28, 2025, 4:43 AM

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Oh nice!!

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Ty for the information, I really appreciate it.

pallid girder Jan 28, 2025, 4:43 AM

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happy to do some other diagnostic stuff to gather info if you have other suggestions, just lmk

mellow sluice Jan 28, 2025, 4:48 AM

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I appreciate you!! I am not for sure the next steps as of yet.. The devs are working on a hotfix trying to pinpoint the main cause but I am sure they'll @ you if they need anything! Tysm and I hope this can be resolved soon elisLove

pallid girder Jan 28, 2025, 4:49 AM

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salute_guy

lusty ingot Jan 28, 2025, 9:29 AM

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here's a little bit of info https://github.com/SevenTV/SevenTV/issues/209
enable ipv6 doesnt help at all
it also breaks my apple music so I prioritize ipv4 over it
the site is currently fast for me, but usually slow in the next 10h

GitHub

`AAAA` names to `cdn.7tv.app` can infinitely stall · Issue #209 · S...

What seems to be the problem? When AAAA names are blocked, emotes load as normal. Had someone from across the world repro the issue, so it's not isolated to my locally resolved cdn address. I s...

mellow sluice Jan 28, 2025, 3:49 PM

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My Apple Music doesn’t break with it weird erm

mellow sluice Jan 28, 2025, 4:06 PM

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But like I said above I just did those steps and whatever happened in between my loading was decreased by a lot. I couldn’t even load emotes half the time in my twitch after a few mins it would just break

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The loading I do get is on the site and it’s no more than like 5 seconds to load everything Hmm

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That’s why I assumed ipv6 was the reason but maybe it was just a coincidence in timing with my own local network idk

lusty ingot Jan 28, 2025, 5:02 PM

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mellow sluice My Apple Music doesn’t break with it weird <:erm:1317989515733762089>

probably u had ipv4 over 6, u can check it here https://kb.firedaemon.com/support/solutions/articles/4000160803-prioritising-ipv4-over-ipv6-on-windows-10-and-11

FireDaemon Help Centre

How to prioritise IPv4 over IPv6 on Windows 10 and 11

How to: Microsoft Windows 10 and 11 can be reconfigured to prefer IPv4 over IPv6 by modifying the registry or changing precedence of the IPv6 prefix policies.

mellow sluice Jan 28, 2025, 5:04 PM

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lusty ingot Jan 28, 2025, 5:04 PM

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i wonder if u had the same AM problem like me, like AM doesnt load at home page at all with ipv6

#Emotes loading very slowly after recent update