profile picture upload not possible

[subtle swift]

since the release of the new website change gif profile picture isn't possible.
Somehow the "old" gif from long time ago is still activated.
Does anyone how to change that? Thanks in advance!

[steep fiber]

try uploading it on https://old.7tv.app/

[subtle swift]

that's what happening then. And the pic is 222x222 with a size of 2.6MB
And it didn't change anything

does the gif just not work? because I on https://old.7tv.app/ it is showing, as soon as I hit F5 it is just an png...

[steep fiber]

can you put the avatar you're trying to change to here?

I'm not experiencing issues when I change mine to a GIF avatar

[subtle swift]

back in the day it worked...

[steep fiber]

idk it's working for me

try restarting your browser completely with chrome://restart in the address bar

I uploaded it, waiting 30 seconds (the loading wheel was still spinning), then refreshed the webpage and it changed for me

[subtle swift]

I'm using another browser.
Installed Chrome, logged in and did everything like you descripted. Doesn't work.
I uploaded it on the old page, and waited 2 minutes before I hit F5, still doesn't work.

[subtle swift]

I uploaded it again, an waited 15 minutes before I hit F5... still not working

[steep fiber]

@subtle swift idk try changing it from a gif to a webp file using this site https://ezgif.com/gif-to-webp

[subtle swift]

I tried, not even the mesasage #1326921717565755473 message is showing. If I change picture and Paint/Badge, nothing is changing, if I just Paint/Badge it's changing... I be honest, I believe now that something is bugged with my account and the picture upload.

[stark lava]

Can you maybe try resizing it to 128x128 as a webp?

[steep fiber]

what's odd is that I used the same image that he sent me here and it worked fine for me

[stark lava]

huhh

[subtle swift]

not even a jpg with 93KB is possible to upload...

[subtle swift]

still not possible to change picture... please fix it

[subtle swift]

I mean I pay for a subscription which doesn't work correctly...

[gloomy barn]

+1

[subtle swift]

11 days since I posted it first time... still not possible
Not even with a jpg...

[naive hamlet]

can you check the browser console and if there are any errors thrown when you try to upload an image?

[strong oasis]

I understand you, I haven’t been able to set an avatar for myself for a week now and I’m encountering the same error

[spare field]

can you try to do it via https://old.7tv.app ? Maybe v3 api will let it through

[wild dust]

v3 has the same pending check

[subtle swift]

I mean it's visible in the clip. I just hope they fix it. Because it feels like the issues just piling up...

[green rampart]

it's been reported to devs but no ETA available right now

[inland palm]

I can't see this video

Can you convert it somehow? The video si still for me

[inland palm]

can you give me the pfp you're trying to upload here so I can test?

[subtle swift]

For everyone who can't see the video. For so ever reasons.
https://youtu.be/OkdlaAh4JZ0

https://youtu.be/sRSP140Aiew

[bold ravine]

Can you try uploading again now? @subtle swift

The pending process on your account should be cleared now

[gloomy barn]

could there be a chance my account could get cleared too, 01G5RFTZFG0009C64PMWP6XYXF

[bold ravine]

Try now

[sleek walrus]

[sleek walrus]

[gloomy barn]

https://tenor.com/view/sad-cat-cat-in-front-of-sea-gif-16930437336998530733

[sleek walrus]

Would they need to clear cache?

[bold ravine]

no, its a backend thing

[sleek walrus]

[subtle swift]

just at this very moment

[bold ravine]

Ok, this I know the issue, but cant fix it right now. Ill get back to you when you can try again

Seems like our if our image processor fails to remove the pending_profile_picture from your user when the processor is unsuccessfull

[gloomy barn]

sounds good, thank you for your help

[strong oasis]

But what should I do if I specifically bought it to set an animated avatar, and now there's such a problem?

[wild dust]

it doesn't fail, as it doesn't even attempt to do so

[inland palm]

Ok so it works for me. I'm assuming Backend marked you guys as pending during some error or some downtime

I'll look into it more and figure out a solution

[inland palm]

Oh perfect you know the issue

[bold ravine]

Can you try uploading now @subtle swift @gloomy barn @strong oasis

[subtle swift]

finally it worked! 🙂