#Emotes disappearing from chat

1 messages · Page 1 of 1 (latest)

wooden imp
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I created a post before which I deleted without a response since with time the issue got solved.
However the issue is back and is a bit weird.

Right now 7TV emotes of current streamer don't appear in chat but checking 7TV library of emotes it shows NNYS emotes, christmas global emotes and then the emotes for other extensions.
I tried most of the help suggestions like DNS change and flush, restart chrome, remove and reinstall extension.

What can I do to fix this? DankFix

storm turtle
wooden imp
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I notice when I can't see emotes they disappear from chat, from the " : " autocompletion and from library of emotes
Doesn't happen always but from time to time it happens

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Also and I think it's important info, before I had only FFZ extension with 7TV allowed and this happened.
I moved to 7TV extension only with others enabled and also happens sometimes

wooden imp
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Update: Now I see emotes but I cant see them on autocompletion for me to use them. Sharing my settings.

green rampart
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Settings look correct. Do you have more than 1 twitch tab open? That ususally breaks emotes and the emote menu in others

wooden imp
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Nope, I usually only have 1 tab open.
I have 7TV V3.0.9 and Chrome 131.0.6778.205

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What is weird is that first time it happened I only used FFZ extension with 7TV enabled and I had either seeing 7TV emotes but not seeing the auto-completion or emote library, or dont see emotes and also no auto-completion or emote library.
I removed all extensions, installed 7TV extension with FFZ and BTTV allowed and this still happens

green rampart
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forsenHmm just to make sure it's the same with that as well, could you install the nightly version of 7TV and try with that?

wooden imp
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For now I'm able to see the emotes but issue is this happens without any notice so if it happens again I will update here
Thanks for the advice forsenAdvice

green rampart
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What also usually helps is just restarting the browser. You can just type chrome://restart into the browser adress bar and it restarts it for you

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Try that next time the problem occurs as well

wooden imp
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Including the DNS change and flush, restarting chrome, removing and reinstall extension

green rampart
wooden imp
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It helps on short term but sooner or later the issue returns

green rampart
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it's strange, because I never heard of problems with just the auto completion before

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And especially not with 7TV or FFZ extension

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I have no idea what could lead to that

wooden imp
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So what has happened before to me was:

  • No 7tv emotes in chat, no autocompletion, no 7tv on library of emotes.
  • 7tv emotes in chat, no autocompletion, no 7tv on library of emotes.

Both cases happened in either FFZ extension with 7TV emotes or on 7TV own extension

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I don't really know how to debug this or find a root cause, maybe it happens when 7TV servers are under more stress?
Would explain most of my cases being friday to weekend nights and happening on 2 different extensions

green rampart
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possible, yea. Especially during evenings (EU time) I also sometimes have to refresh my twitch tab a few times for emotes to load forsenHmm

wooden imp
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I will try to "stress it" tomorrow a bit during normal hours with 2 tabs open or channels with lots of 7TV emotes

green rampart
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Having 2 tabs open will definitely break it, because of the way the extension handles presences in channels LULE

wooden imp
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Well then I don't know, now I will just hope Nightly version is the fix for this Prayeg

river ginkgo
wooden imp
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Yeah sometimes restart works and sometimes it doesn't, sadly the second option also happened before with just 1 tab opened

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I'm praying that the Nightly version fixes this Prayeg