Changing Profile Picture

[late tundra]

Hey! I tried to change my profile pic on the new website, but nothing happened. Is this a known issue or just on my end?

[willow cairn]

Which type of image are you using to change it? Is it a GIF?

[late tundra]

Its a PNG I believe. I just tried it again and the message "Error.
Failed to upload profile picture: profile picture change already pending" popped up

[willow cairn]

If it's just a PNG you can just change it through twitch?

[late tundra]

I did change it on Twitch, but since there's a different image on 7TV that profile pic shows up

[vague patrol]

it needs to meet the requirements of the image processor

just like emotes

<7mb <1000x1000px

[mystic badger]

and must be square ^

[late tundra]

The image does meet those requirements. Not sure if I did anything in the past to mess up something but this is what keeps popping up. Its been like this for at least 12 hours

[mystic badger]

can you maybe try to update it on https://old.7tv.app/

maybe an issue with v4 api

[late tundra]

Just tried, it says that it should've changed, but nothing seems to be happening.

[mystic badger]

is that your profile? https://7tv.app/users/01HHE0VET80008R4KNN2JTFS1R

it has a static pfp

https://static-cdn.jtvnw.net/jtv_user_pictures/1a4b4141-d20b-447a-baf7-2aeb0eb5c021-profile_image-300x300.png

and it's a twitch one

so if you change it on twitch, it'll be the same on 7tv

[late tundra]

Yes, that's it. The same thing seems to be happening on twitch's end. The new image I want it to be shows up for a second then switches back to that.

[noble yacht]

Can you send a profile picture?

[late tundra]

wdym?

[mystic badger]

try to maybe convert it to webp and then upload

[late tundra]

Still says the same thing...hmmm. Thanks for your help though

[late tundra]

It does look like its on 7tv's end. I turned 7tv off then the pfp I wanted popped up.

[abstract ibex]

+1

[mortal horizon]

Failed to upload profile picture: profile picture change already pending how i fix this