#Stuck on "Processing Emote" forever

1 messages · Page 1 of 1 (latest)

simple forge
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I am trying to upload a new emote, it's a simple non-animated, fairly small image. After uploading, it continues to the next screen where it gets stuck on "Processing Emote - this may take some time." forever.

  • I've tried both .png and .webp multiple times each, both yesterday and today.
  • If I reload the page, it gets stuck on "Loading".
  • If I try to do any actions with the emote, like adding it to a set or changing the tags, I get a BAD_REQUEST emote not found error. Using dev tools to view the request, the request is a 200 but in the JSON it shows as a 404 in the errors array.
  • Tested in both firefox and chrome
near solar
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Ensure your emote is in the aspect ratio of 3:1 at most, <7MB, <1000x1000, <1000frames

simple forge
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Plus, I would expect any of those problems to actually show an error as opposed to just getting stuck in "processing"

near solar
simple forge
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But the processing isn't failing, at least visibly. It's just lagging

near solar
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can you send the emote you're trying to upload?

simple forge
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But I checked the emote and it does appear to be >3:1

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but as I said, it's an edit of an emote I've already uploaded before

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Based on this one which already exists and is used by 100+ channels:

4x.webp
near solar
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Probably the <3:1 is a new requirement after migration

simple forge
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that's really unfortunate

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there should really be an error message at a minimum though

near solar
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I have an error though

simple forge
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I don't get that, unless the error is new

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oh, I do get that now

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that's new

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I don't get why they'd do that, but alright. As long as theres some explanation

near solar
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Maybe, devs are still working on the api

simple forge
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guess I can pad it out with blank space or something

hidden basalt