Like mentioned in the FAQ help section I already set the DNS in Windows to use 1.1.1.1 or 8.8.8.8 and deleted all cached data related to twitch and 7tv but with no success. The only thing that works is to re-dial my VDSL connection to my ISP (by either manually re-dialing or just rebooting the router). Then I immediately can load the emotes but it takes only about an hour until I have to repeat the process. I don't know what settings I should change for this to stay stable but I feel like my ISP has trouble relaying the requests to your CDN. Anyone got an idea what I could do about it?
#Since new backend release emotes won't load
violet wraith
junior hornet
might relate to https://discord.com/channels/817075418054000661/1299051291590262805 where are u from?
violet wraith
east Germany
junior hornet
another one from germany
violet wraith
ISP is Deutsche Telekom
I manually set the DNS servers in my router now which caused the emotes to load again, but I need to wait until in a few hours/tomorrow to see if it wasn't yet just another temporary fix
junior hornet
u should follow the other post, devs are informed, in the mean time try https://one.one.one.one/ it might work
violet wraith
I feel like installing a VPN just to load emotes feels a little overkill lol
junior hornet
yeah, just a temp fix
violet wraith
I mean for now re-booting my router/re-dialing my VDSL is also a temp fix, I'll wait for you guys to find out the real cause of the issue
potent olive
Closing because there is another ticket tracking this
violet wraith
I can confirm that my issue is 100% not user device related. Had the problems both with my phone, a macbook and a desktop PC as long as I was using my home internet. Could be my router config, but even with the DNS servers set up in my router settings and it working for a while when my WAN connection is refreshed, it eventually stops resolving/times out requests to 7tv CDN a couple hours later.
@potent olive if you want, once my requests get timed out again, I can also install wireshark and look at the requests
probably tomorrow though, currently it's resolving as I refreshed my WAN connection about an hour ago to watch Twitch 
potent olive
if you could tell me
ping cdn.7tv.app
ping eu.cdn.7tv.app
and then also
ping 37.27.171.122
ping 2a01:4f9:3070:3300::1
as said, gotta wait until the timeouts reappear
atm all pings are going through, my last reconnect to my ISP was only an hour ago
Pretty sure when I open 7tv app tomorrow I won't see emotes again. Was like this for the last days. I'll give you the ping responses then 
violet wraith
so far everything seems to be stable now
potent olive
Okay im going to close this ticket and please ping me / open a new one if anything happens.
violet wraith
@potent olive I'm back to the emotes not loading
potent olive
okay can u follow the steps i outlined https://discord.com/channels/817075418054000661/1300498440970567761
violet wraith
pings
console logs in browser ( 7tv.app )
ping works to all urls
https://cdn.7tv.app/ and https://eu.cdn.7tv.app/ do not load in browser, https://cdn.disembark.dev/ does load fine
emotes don't show on your page nor on twitch
potent olive
do u have jumbo frames enabled on windows?
violet wraith
disabled I think
potent olive
ye if u c an ill walk u thru creating a trace for me to look at
potent olive
lets narrow it down to a single server for now
ip.addr == 37.27.171.117
use this as the filter
so it looks like this
violet wraith
like this?
violet wraith
Ethernet I suppose at it has traffic
violet wraith
yeah
violet wraith
violet wraith
alright
potent olive
then u should see some packets
violet wraith
ye