#Subscription gone

1 messages · Page 1 of 1 (latest)

thorn socket
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Hello,
When I logged in today then I saw no badges, like im not a subscriber anymore...(I'm subbed like 1 y and 3 quarters now) and skin colours dont show up either.

What to do? Is there any bug right now I missed?

hexed tusk
thorn socket
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Only Twitch. I dont use kick if you mean this

hexed tusk
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you can authenticate with discord as well

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so this is your account?

thorn socket
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Ye

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Discord is linked, too

hexed tusk
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what do you see in the subscribe panel

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update payment method/do not renew or nothing at all?

thorn socket
hexed tusk
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also, was your subscription being renewed over the last few days (during the migration)?

thorn socket
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Like I have no sub aktiv what cant be true

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Like the last subs payed on 20.okt

hexed tusk
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okay so that might have been during the migration

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did you subscribe with legacy paypal or paypal with stripe?

thorn socket
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legacy I think, just use normal paypal

hexed tusk
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i see

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i suggest you wait a few days

thorn socket
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OKay

hexed tusk
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there might have been some issues with subs which renewed during the maintenance

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if your sub doesn't show up within a week or so we can issue a refund

thorn socket
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I subbed now like 1y and 3 quarters ore so.

hexed tusk
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but either this is something that will sync and you will get your sub or devs will have to look into a fix for everyone affected

thorn socket
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I just w8 if its still gone I will go into the help section again.

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Or write a support mail

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Thanks for help. Have a nice day!

hexed tusk
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so your paints and badges are not gone, you just can't see them

thorn socket
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On Twitch non show up no badge and no skin

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Okay

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Well then I'll be patient. ^^

hexed tusk
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okay it looks like you will have to request a refund and subscribe with stripe

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dm @ancient crypt with the details (your email, 7tv profile link) and ask for a refund

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afterwards you will be able to subscribe with stripe

vestal plover
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@hexed tusk I seem to be having the same issue. I tried reconnecting my twitch and discord to it but my subscription is still gone. As well as discord rejecting the connection, saying its already paired with another user.

hexed tusk
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not the same issue then, don't hijack threads

vestal plover
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I apologize, will create a new thread. Thank you.

upper plume