7tv crashing my twitch page on chrome | 7TV | Page 1

bitter sedge Oct 15, 2024, 4:59 PM

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My twitch page usually runs normal for a bit but then the page freezes (stream still plays but cant do anything) and then it says "page unresponsive" and I have to restart the tab. FFZ with 7TV emotes works fine but having 7TV enabled on my browser will crash the page. No other emote extensions enabled (bttv and ffz) and it still crashes. Sometimes it will work fine and after a few minutes it would freeze but become responsive again other times it will just crash entirely and I need to open a new tab. I have hardware acceleration on as well. Thank you.

tender osprey Oct 15, 2024, 5:00 PM

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are you using 7tv nightly?

bitter sedge Oct 15, 2024, 5:00 PM

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yes I am

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after removing the 7tv extension it hasn't crashed

tender osprey Oct 15, 2024, 5:01 PM

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do you happen to have multiple twitch tabs open when it happens?

bitter sedge Oct 15, 2024, 5:02 PM

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only one twitch tab

tender osprey Oct 15, 2024, 5:03 PM

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Hmm

bitter sedge Oct 15, 2024, 5:03 PM

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sometimes I have a youtube tab open not playing a video but it still crashes when its just one tab

tender osprey Oct 15, 2024, 5:03 PM

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you get this popup from chrome

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which gives options

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i dont remember their names but essentially

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keep waiting or close the page?

bitter sedge Oct 15, 2024, 5:03 PM

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yeah it gives me that popup

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sometimes it doesnt then it'll unfreeze but other times it will give me that

tender osprey Oct 15, 2024, 5:05 PM

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bad news is that I don't have a certain or immediate advice on how to fix it

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you could try lowering this setting

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the issue might be with how browsers handle freeing up memory

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would you be able to test if the same thing happens on firefox?

bitter sedge Oct 15, 2024, 5:07 PM

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I would need to download firefox but yeah I can try

tender osprey Oct 15, 2024, 5:08 PM

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oh and also

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do you have bttv and ffz installed simultaneously?

bitter sedge Oct 15, 2024, 5:09 PM

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I used to then when it started crashing I uninstalled them and it still crashes with just 7tv installed

tender osprey Oct 15, 2024, 5:09 PM

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okay thanks, that helps a lot

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it doesn't sound like a compatibility issue

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I am experiencing this as well from time to time, and personally I just use chatterino instead

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ofc that's not a solution

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I'm not a dev but if I had to guess what's happening is that out of emote platforms 7tv has highest allowed dimensions and file sizes for emotes, so if you are in a chat with a lot of "heavy" emotes added this could eventually build up causing the website to become unresponsive if Chrome doesn't properly free up memory

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next time it happens can you check task manager and see if the chrome process has high memory usage? make sure to expand the category, each tab in chrome should have its own subprocess

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also, if chrome/the tab isn't completely dead and unresponsive, please try to go into the dev tools (F12) -> console and see if there is anything in there, those logs could help us identify the issue

bitter sedge Oct 15, 2024, 5:14 PM

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I see I see

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I'm testing it on firefox right now and it hasnt crashed yet

tender osprey Oct 15, 2024, 5:14 PM

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in my case it doesn't happen too often

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i think it's if I go into a lot of streams without closing the tab and keep it open for quite some time

vocal wing Oct 15, 2024, 5:17 PM

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u said u tried turning off emote extensions, maybe try other extensions as well

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turn half of them off

bitter sedge Oct 15, 2024, 5:17 PM

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and when the tab freezes on chrome the stream still plays but I cant click anything nothing highlights when hovered chat doesnt move emotes dont move and the player settings dont show up when I hover over the stream

tender osprey Oct 15, 2024, 5:17 PM

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yeah, the player buttons dont even show upon hovering right?

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like pause or volume

bitter sedge Oct 15, 2024, 5:18 PM

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yeah

tender osprey Oct 15, 2024, 5:18 PM

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how much RAM do you have and is it nearing 100% total when that happens or not really?

bitter sedge Oct 15, 2024, 5:20 PM

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I have 32 GB

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and I need to look

tender osprey Oct 15, 2024, 5:20 PM

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okak same as me

bitter sedge Oct 15, 2024, 5:23 PM

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doing some testing right now

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it might be due to an extension I have on idk

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as soon as I added dark reader to firefox it ran slower

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got it to crash again on chrome and memory usage didn't change

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gonna try removing dark reader

tender osprey Oct 15, 2024, 5:27 PM

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interesting, I have dark reader too

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I disabled it for twitch now

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will see what happens

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but yeah that's something that devs are already looking into, but it's a tricky thing to investigate

bitter sedge Oct 15, 2024, 5:31 PM

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I mean if they're looking into thats fine I can wait and just use ffz for now

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still crashed without dark reader

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I'll just use ffz for now but if anything changes lmk Aight

tender osprey Oct 15, 2024, 5:48 PM

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bitter sedge still crashed without dark reader

on chrome or firefox?

bitter sedge Oct 15, 2024, 5:48 PM

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chrome

tender osprey Oct 15, 2024, 5:49 PM

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alright

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so firefox no crashes, just slow?

bitter sedge Oct 15, 2024, 5:52 PM

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it ran fine but started buffering the stream after 7tv and dark reader

tender osprey Oct 15, 2024, 5:53 PM

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okay

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if you don't mind testing if firefox eventually crashes it would help a lot

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but if not it's fine, sorry for the inconvenience

bitter sedge Oct 15, 2024, 5:58 PM

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nah you're good

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but I did just uninstall it like 20 minutes ago 💀

bitter sedge Oct 16, 2024, 1:06 AM

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I have also tried regular 7tv (not nightly) and that crashes as well

ocean gate Oct 16, 2024, 6:30 PM

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I have this issue as well on Brave browser

devout coral Oct 17, 2024, 1:28 AM

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I lowered the amount of message lines to 90 lets see if that works

#7tv crashing my twitch page on chrome