#CAN'T LOG IN TO 7TV

1 messages · Page 1 of 1 (latest)

mellow fjord
#

I get a pop up like this

{
"status_code": 500,
"status": "Internal Server Error",
"error": "Internal Server Error",
"error_code": 70500
}

pseudo eagle
# mellow fjord yeah

It seems like the only connection your account has is Discord. Can you try right clicking on the login button on 7TV and then do "Use Discord"?

pseudo eagle
#

awesome, now you should be able to connect your twitch account from your profile and after that you should also be able to use that one for login in the future FeelsOkayMan

mellow fjord
#

i don't have my sub anymore?

#

or any previous saved emote sets etc

pseudo eagle
mellow fjord
#

but i linked my twitch

pseudo eagle
#

can you link that profile here as well please?

mellow fjord
pseudo eagle
#

aaah, wait, the problem probably is that you use a different discord account now forsenHmm on the new account it's showing your current name emz.1, on your old account it only says emz

mellow fjord
#

oh my fault, my old discord got deleted

pseudo eagle
#

aah, ok then you actually need your accounts merged to access your old one. Please go here https://discord.com/channels/817075418054000661/1204296851541467157 and request a merge of your new account into your old one. You can specify to use the emz.1 discord connection instead of the old one. After that you should be able to access your old account again. Just as a headsup though, it may take a while until the merge is done, as the main devs, who have to do these merges are at twitch con this week

mellow fjord
#

Thanks for the help mate, ill go to do that now!

pseudo eagle
#

Okay glad I could help

#

@mellow fjord I forgot, you can add into the request to merge your emz.1 discord and also your twitch connection to the new account, this way you can directly use twitch to log in into the other account after the merge

static thunder
true falcon
#

you may want to try right clicking and logging in with twitch/discord but that alt account has nothing linked, so doesnt seem like merge is needed

static thunder