CAN'T LOG IN TO 7TV

[mellow fjord]

I get a pop up like this

{
"status_code": 500,
"status": "Internal Server Error",
"error": "Internal Server Error",
"error_code": 70500
}

[static thunder]

https://7tv.app/users/63a20be908f11011cd3287fc is this your account?

[mellow fjord]

yeah

[pseudo eagle]

It seems like the only connection your account has is Discord. Can you try right clicking on the login button on 7TV and then do "Use Discord"?

[mellow fjord]

that worked

[pseudo eagle]

awesome, now you should be able to connect your twitch account from your profile and after that you should also be able to use that one for login in the future

[mellow fjord]

i don't have my sub anymore?

or any previous saved emote sets etc

[pseudo eagle]

for me it shows you should still have your sub Did it maybe log you into a new profile?

[mellow fjord]

yeah it did

but i linked my twitch

[pseudo eagle]

can you link that profile here as well please?

[mellow fjord]

https://7tv.app/users/66e9fc242df4c294158f63c3

[pseudo eagle]

aaah, wait, the problem probably is that you use a different discord account now on the new account it's showing your current name emz.1, on your old account it only says emz

[mellow fjord]

oh my fault, my old discord got deleted

[pseudo eagle]

aah, ok then you actually need your accounts merged to access your old one. Please go here https://discord.com/channels/817075418054000661/1204296851541467157 and request a merge of your new account into your old one. You can specify to use the emz.1 discord connection instead of the old one. After that you should be able to access your old account again. Just as a headsup though, it may take a while until the merge is done, as the main devs, who have to do these merges are at twitch con this week

[mellow fjord]

Thanks for the help mate, ill go to do that now!

[pseudo eagle]

glad I could help

@mellow fjord I forgot, you can add into the request to merge your emz.1 discord and also your twitch connection to the new account, this way you can directly use twitch to log in into the other account after the merge

[static thunder]

@mellow fjord #1204296851541467157 message
i saw your ticket here, what problems are u having? u have twitch and 2 discord accs already connected

[true falcon]

is it still this?

you may want to try right clicking and logging in with twitch/discord but that alt account has nothing linked, so doesnt seem like merge is needed

[static thunder]

#1204296851541467157 message u sent a request before which is done